Staff chat and staff calls, included
Private messages to your team with photos, videos, and the job or booking right in the thread. Call each other in the app, with the job at a glance on the call. Included in every plan.
See Messages
CompareRead on 9 Nov 2026
Compare us. Facts beside it.
Everything here about another company comes from that company's own site, with the link. If we didn't find something, it says "Not on their website", never "doesn't have". Check them yourself: prices change.
Straight yes, out of 27 features
- EasyDone Work27 / 27
- ServiceM87 / 27
- ServiceTitan7 / 27
- Simpro5 / 27
- AroFlo4 / 27
- Burdi4 / 27
- Fergus4 / 27
- Jobber3 / 27
- Tradify1 / 27
Counted from the table below, row by row. See every row
Feature by feature
Nine products, row by row.
Each company's answers come from its own website, read 9 November 2026; ours from this website. Tap any row for every answer and its source. Using one of them now? Start with it: Simpro, AroFlo, ServiceM8, Tradify, Burdi, ServiceTitan, Fergus, Jobber, or see every alternative.
- Yes
- Partly
- Add-on or partner
- No
- Not on their website
| Feature | EasyDone Work27 / 27 yes | Simpro5 / 27 yes | AroFlo4 / 27 yes | ServiceM87 / 27 yes | Tradify1 / 27 yes | Burdi4 / 27 yes | ServiceTitan7 / 27 yes | Fergus4 / 27 yes | Jobber3 / 27 yes |
|---|---|---|---|---|---|---|---|---|---|
| Where EasyDone is ahead of all eight (13 rows) | |||||||||
| Your own AI front desk (Yes) | SimproPulse AI receptionist, a paid add-on (Add-on or partner) | AroFloThrough a listed partner's AI setup (Add-on or partner) | ServiceM8Phone Agent on paid Phone plans (Add-on or partner) | TradifyNot on their website | BurdiNot on their website | ServiceTitanAI Voice Agent, paid by usage (Add-on or partner) | FergusNot on their website | JobberNeeds a Jobber number not offered in Australia (No) | |
Calls answered, booked and written up EasyDone Work Your own AI front desk (Yes) With the Voice module, an AI front desk with an Aussie voice answers your business number and your texts. She books and moves visits, takes messages and puts callers through to you, texts back missed and after-hours calls, and every call is written up with the next step. You tell her what she can do in Settings. Voice is from $100 a month inc GST. Someone with the right permissions can listen in on her call and take it over, and is shown what's been said. From easydone.work, this website Simpro Pulse AI receptionist, a paid add-on (Add-on or partner) Pulse answers calls 24/7, writes the job into Simpro and holds a booking for your team to confirm, on monthly plans by call minutes. Texting the caller after the call is not described on its page. Source: Simpro: Pulse AI receptionist, read 9 November 2026 AroFlo Through a listed partner's AI setup (Add-on or partner) AroFlo’s partner directory lists a consultant who sets up an AI receptionist to take calls 24/7. Call answering is not listed in AroFlo’s own Lightning features, and partners are separate businesses. Source: AroFlo: partner listing, It Just Happens, read 9 November 2026 ServiceM8 Phone Agent on paid Phone plans (Add-on or partner) The ServiceM8 Phone Agent answers calls, takes messages, texts a booking link and can submit a booking. It needs ServiceM8 Phone, a paid add-on, on the Connect Plus or Unlimited plan. Source: ServiceM8: Introducing the ServiceM8 Phone Agent, read 9 November 2026 Tradify Not on their website An AI receptionist that answers calls is not described on the Tradify pages read. Its AI tools are SmartRead (bills) and SmartWrite (writing). Not on Tradify's website when we read it, 9 November 2026 Burdi Not on their website An AI receptionist that answers your calls is not described. Burdi's phone and chat support is for its own customers. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan AI Voice Agent, paid by usage (Add-on or partner) The AI Voice Agent answers calls, books, confirms and reschedules jobs and hands over to a person; it's bought separately and billed on usage. Its FAQ says it's designed for residential companies in the US and Canada. Source: ServiceTitan help: AI Voice Agent for Basic Phones and Phones Pro - FAQ, read 9 November 2026 Fergus Not on their website An AI that answers your phone calls is not described. Fergus's own ServiceTitan comparison lists call tracking for Fergus as manual notes. Not on Fergus's website when we read it, 9 November 2026 Jobber Needs a Jobber number not offered in Australia (No) Jobber's AI Receptionist answers calls and texts and books jobs, on Plus or as an add-on. It needs a Jobber dedicated phone number, which Jobber offers only in the US, Canada and UK. Source: Jobber help: Receptionist, powered by Jobber AI, read 9 November 2026 | |||||||||
| Included in every plan (Yes) | SimproTexts and calls through paid add-ons (Add-on or partner) | AroFloMessage board notices; team chat not listed (Partly) | ServiceM8Chat included; calls need Phone add-on (Partly) | TradifyJob notes that alert staff (Partly) | BurdiNot on their website | ServiceTitanDispatch Board texts to technicians (Partly) | FergusNoticeboard group chat; no staff calls (Partly) | Jobber@mentions in job notes on Plus (Add-on or partner) | |
No separate chat app EasyDone Work Included in every plan (Yes) Private messages to your team with photos, videos, and the job or booking right in the thread. Call each other in the app, with the job at a glance on the call. Staff chat and staff calls are included in every plan. From easydone.work, this website Simpro Texts and calls through paid add-ons (Add-on or partner) The SMS add-on texts field staff from Simpro, and the VoIP add-on (with your own VoIP provider) can call employees from a softphone. A built-in staff chat space is not described on the pages read. Source: Simpro: pricing, base plan and add-ons, read 9 November 2026 AroFlo Message board notices; team chat not listed (Partly) The included Message Board posts notices on the home screen to all staff or one person, and staff can be texted from a task through a paid SMS provider. In-app staff chat and calls aren't on their website. Source: AroFlo help: Message Board, read 9 November 2026 ServiceM8 Chat included; calls need Phone add-on (Partly) Staff Messaging, with direct messages and channels, is listed on all plans. Staff-to-staff calls go through ServiceM8 Phone, a paid add-on, or the app's FaceTime shortcut. Source: ServiceM8: Australian plans and inclusions, read 9 November 2026 Tradify Job notes that alert staff (Partly) Notes on jobs, quotes and invoices can be sent to chosen staff, who get a notification; this is part of the plan. Team chat or calls between staff inside Tradify are not described. Source: Tradify help: Sending Notes To Staff, read 9 November 2026 Burdi Not on their website Staff chat or staff calls inside Burdi are not described. Its chat is Burdi's own support line. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Dispatch Board texts to technicians (Partly) Dispatchers text one technician or many from the Dispatch Board, and technicians reply by ordinary SMS on their phones. In-app team chat and staff calls are not described. Source: ServiceTitan help: Text technicians from the Dispatch Board, read 9 November 2026 Fergus Noticeboard group chat; no staff calls (Partly) The Noticeboard works as a company-wide group chat with @mentions on web and in Fergus Go, and job notes hold job conversations. Calls between staff inside Fergus are not described. Source: Fergus help: Noticeboard, read 9 November 2026 Jobber @mentions in job notes on Plus (Add-on or partner) On Plus, you can tag teammates in notes so they're notified and the conversation stays with the job. In-app team chat and staff calls are not described. Source: Jobber: Pricing and plan features, read 9 November 2026 | |||||||||
| Every caller hears back (Yes) | SimproSMS and VoIP are paid add-ons (Add-on or partner) | AroFloTexts through your own SMS provider (Add-on or partner) | ServiceM8Calls need the paid Phone add-on (Add-on or partner) | TradifyPhone's own apps; paid one-way texts (Partly) | BurdiNot on their website | ServiceTitanTwo-way texts; no outbound calls in Australia (Partly) | FergusPaid two-way texts from a shared number (Partly) | JobberTexting limited to US, Canada and UK (No) | |
Nobody left wondering EasyDone Work Every caller hears back (Yes) Every caller gets a thank-you text after the call. Missed and after-hours calls get a text back, and the front desk rings a customer back when you ask her to. With the Voice module. From easydone.work, this website Simpro SMS and VoIP are paid add-ons (Add-on or partner) With the VoIP add-on and your own VoIP provider you make and take calls inside Simpro, and the SMS add-on sends and tracks texts; the number customers see depends on your provider. Lightning's Two-Way Messaging also texts customers job updates. Source: Simpro Help Guide: How to Use VoIP Integration, read 9 November 2026 AroFlo Texts through your own SMS provider (Add-on or partner) Two-Way Messaging (part of Lightning, listed in all plans) keeps customer SMS replies on the job, but needs an account with an SMS provider such as ClickSend or MessageMedia. Calling from your business number inside the app isn't on their website; the car apps tap to call the site contact. Source: AroFlo help: Two-Way Messaging, read 9 November 2026 ServiceM8 Calls need the paid Phone add-on (Add-on or partner) Calling from your business number in the app needs ServiceM8 Phone, a paid add-on. Job-card texts are included, sent under a ServiceM8 or branded sender name with a reply link. Source: ServiceM8: ServiceM8 Phone FAQs, read 9 November 2026 Tradify Phone's own apps; paid one-way texts (Partly) On mobile, the Call and Message buttons hand off to your phone's own apps. Texts sent by Tradify cost 20c each and come from a 4-digit number customers cannot reply to. Source: Tradify help: Understanding Text Messages in Tradify, read 9 November 2026 Burdi Not on their website Calls and texts with customers from your business line are not described on Burdi's pages. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Two-way texts; no outbound calls in Australia (Partly) Australian accounts get two-way customer SMS, with a per-message carrier fee and separate numbers for texts and calls. ServiceTitan says outbound calls, including click-to-call from the app, are not yet available in Australia. Source: ServiceTitan help: Messaging for Australian customers, read 9 November 2026 Fergus Paid two-way texts from a shared number (Partly) Texts cost $15 per 100 in Australia, and customer replies come back to the job. They come from a shared provider number that changes, and calls from your business line are not described. Source: Fergus help: SMS Communication in Fergus, read 9 November 2026 Jobber Texting limited to US, Canada and UK (No) Jobber says sending texts is a delivery option only in the US, Canada and the UK, and two-way texting needs a dedicated number offered only there. Calls from your business line are not described. Source: Jobber help: Emails and Text Messages Settings, read 9 November 2026 | |||||||||
| Built for you with Alterations (Yes) | SimproExtra-cost configuration (Partly) | AroFloLimited to settings / API (Partly) | ServiceM8Separate add-ons (Partly) | TradifyStandard settings (Partly) | BurdiNot on their website | ServiceTitanSettings, open API and partner apps (Partly) | FergusSet plans; open API and MCP server (Partly) | JobberApp Marketplace, open API and Zapier (Partly) | |
When settings are not enough EasyDone Work Built for you with Alterations (Yes) With the Alterations module, you file the request in the app and we agree the scope and timing with you. It's built on a practice copy, never your live data, and you try it and approve it before it lands. Alterations is $300 a month inc GST. From easydone.work, this website Simpro Extra-cost configuration (Partly) The published service is paid configuration, forms and reports. A promise to change the core app for your business is not established. Source: Simpro: Professional Services, read 9 November 2026 AroFlo Limited to settings / API (Partly) Core changes for your business are not included in the documented configuration/API offer. Source: AroFlo: Developer Hub (API), read 9 November 2026 ServiceM8 Separate add-ons (Partly) Core changes are not promised by the ordinary subscription. You can suggest a feature, or build or commission a separate add-on. Source: ServiceM8: what if I need a feature that is not available?, read 9 November 2026 Tradify Standard settings (Partly) Bespoke changes to the app are not listed in the plan. You work within the supplied settings. Source: Tradify: Australian plans and pricing, read 9 November 2026 Burdi Not on their website Changing the app for your business is not described on Burdi's pages. Its pricing page offers custom plans, and it invites requests for new integrations. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Settings, open API and partner apps (Partly) You configure ServiceTitan yourself, build your own integrations on its API, or add apps from its Marketplace. A promise to change the core app for your business is not described on the pages read. Source: ServiceTitan help: Get started with API dev portal V2, read 9 November 2026 Fergus Set plans; open API and MCP server (Partly) Fergus sells set feature tiers and offers a public API, an MCP server for AI tools and a Zapier connection. Changes to the core app for your business are not offered on the pages read. Source: Fergus: LLM info page, read 9 November 2026 Jobber App Marketplace, open API and Zapier (Partly) You extend Jobber with apps from its marketplace, Zapier or its open API, which comes with an API tour on higher plans. Changes to the core app for your business are not offered on the pages read. Source: Jobber: Pricing and plan features, read 9 November 2026 | |||||||||
| Drag, connect, automate (Yes) | SimproRule-based Data Feed instead (Partly) | AroFloEvent rules; no canvas listed (Partly) | ServiceM8Through n8n, a separate tool (Add-on or partner) | TradifyReminder settings (Partly) | BurdiSet automations; no workflow builder listed (Partly) | ServiceTitanReady-made templates; custom builds not yet (Partly) | FergusThrough Zapier; built-in reminders (Add-on or partner) | JobberTrigger-and-action builder on higher plans (Add-on or partner) | |
See what happens next EasyDone Work Drag, connect, automate (Yes) Drag the steps into order and connect the follow-through. Send messages, update records and put an AI assistant to work in the same workflow. From easydone.work, this website Simpro Rule-based Data Feed instead (Partly) Data Feed runs rule-based automations from emails and attachments, and the base plan includes three feeds, with paid setup help available. A canvas where you drag steps into order is not described on the pages read. Source: Simpro: pricing, base plan and add-ons, read 9 November 2026 AroFlo Event rules; no canvas listed (Partly) A complete drag-and-drop sequence is not shown in the reviewed guides. You configure event messages and reminder rules. Source: AroFlo: June 2021 updates (event messages and webhooks), read 9 November 2026 ServiceM8 Through n8n, a separate tool (Add-on or partner) The documented drag-a-step workflow builder is n8n, which needs its own account; ServiceM8 support doesn't cover designing those workflows. Built-in automations send set messages such as booking confirmations and quote follow-ups. Source: ServiceM8: how to connect ServiceM8 to n8n, read 9 November 2026 Tradify Reminder settings (Partly) The documented controls are specific quote and invoice reminder routines. A native drag-and-drop sequence is not listed. Source: Tradify: Australian plans and pricing, read 9 November 2026 Burdi Set automations; no workflow builder listed (Partly) Burdi automatically moves supplier invoice data into ServiceM8 and Xero. A canvas where you drag steps into order is not described on the pages read. Source: Burdi: how it works, read 9 November 2026 ServiceTitan Ready-made templates; custom builds not yet (Partly) Automations gives you ready-made templates to preview, configure and switch on; it is in early access for Roofing and Exteriors customers. ServiceTitan says building a fully custom automation from scratch is not available yet. Source: ServiceTitan help: Install and configure Automations, read 9 November 2026 Fergus Through Zapier; built-in reminders (Add-on or partner) Built-in automation covers set reminders for quotes, visits, jobs and overdue invoices. Wider workflows go through Zapier, a separate service. Source: Fergus: Quoting software, read 9 November 2026 Jobber Trigger-and-action builder on higher plans (Add-on or partner) The custom automation builder sets a trigger, conditions and an action, mainly around quote and invoice dates and statuses. It's on select plans (listed from Grow), and it's a form rather than steps you drag into order. Source: Jobber help: Custom Automation Builder, read 9 November 2026 | |||||||||
| AI sorts out the columns (Yes) | SimproImport / feed setup (Partly) | AroFloMap the file columns (Partly) | ServiceM8CSV price lists, columns matched automatically (Partly) | TradifyCSV import with column matching (Partly) | BurdiPrices learned from invoices; CSV import (Partly) | ServiceTitanSubscribed supplier catalogues update the pricebook (Partly) | FergusMap CSV columns or supplier-fed price books (Partly) | JobberCSV import in Jobber's own format (Partly) | |
Less spreadsheet preparation EasyDone Work AI sorts out the columns (Yes) Let AI work out the supplier’s columns and prepare the prices. Check the matches, fix anything flagged, then bring the list into your catalogue. From easydone.work, this website Simpro Import / feed setup (Partly) The published routes are data imports and Data Feed automations, which can update catalogues. AI reading of any supplier's price file is not described on the pages read. Source: Simpro: Professional Services, read 9 November 2026 AroFlo Map the file columns (Partly) The documented import requires column mapping or a supported supplier feed. AI interpretation of the supplier file is not established. Source: AroFlo help: Bulk Data Import, read 9 November 2026 ServiceM8 CSV price lists, columns matched automatically (Partly) The Automated Supplier Import add-on (all plans) loads a supplier's .csv or .txt price list, suggests the column mapping and re-imports files the supplier emails in. AI reading of other price-list formats is not described. Source: ServiceM8: how to manage supplier price lists, read 9 November 2026 Tradify CSV import with column matching (Partly) Supplier price lists come in as a CSV file; Tradify suggests the column matches and some Australian suppliers send ready-made files. Its AI reader (SmartRead) is documented for bills, not price lists. Source: Tradify help: How To Import a Supplier Price List, read 9 November 2026 Burdi Prices learned from invoices; CSV import (Partly) Burdi's AI reads each supplier invoice and flags price changes against earlier purchases. Price lists come in as a CSV file, and bulk CSV product updates are listed from the Enterprise plan; AI reading of a price list is not described. Source: Burdi: how it works, read 9 November 2026 ServiceTitan Subscribed supplier catalogues update the pricebook (Partly) Catalog Integrations let you subscribe to listed suppliers' catalogues and map them into your pricebook; no Australian suppliers are named in the list read. AI reading of any supplier's own price file is not described. Source: ServiceTitan help: Available Supplier Integrations, read 9 November 2026 Fergus Map CSV columns or supplier-fed price books (Partly) You upload a CSV price book and map its columns, or supported suppliers email price books straight in. Fergus Assistant can turn a supplier's quote PDF into a draft quote, but AI reading of price lists is not described. Source: Fergus help: Upload a Custom CSV Price Book, read 9 November 2026 Jobber CSV import in Jobber's own format (Partly) Products and services come in as a CSV laid out like Jobber's sample file. AI reading of a supplier's own price list is not described. Source: Jobber help: Products & Services List, read 9 November 2026 | |||||||||
| Tracking updates itself (Yes) | SimproSeparate Data Feed setup (Partly) | AroFloNot on their website | ServiceM8Limited to invoice matching (Partly) | TradifyNot on their website | BurdiNot on their website | ServiceTitanNot on their website | FergusNot on their website | JobberNot on their website | |
Stop copying delivery details by hand EasyDone Work Tracking updates itself (Yes) The supplier emails an update. EasyDone matches it to the order and fills in the tracking number, carrier and delivery date. Anything unmatched stays ready for review. From easydone.work, this website Simpro Separate Data Feed setup (Partly) Requires a configured Data Feed route. The exact tracking fields, matching rules and setup cost need confirmation. Source: Simpro: Data Feed, read 9 November 2026 AroFlo Not on their website Automatic carrier, tracking and delivery-date updates against a purchase order are not listed in the reviewed sources. Not on AroFlo's website when we read it, 9 November 2026 ServiceM8 Limited to invoice matching (Partly) Supplier invoices can be matched to jobs automatically, but carrier, tracking and delivery-date updates from supplier emails are not described. Source: ServiceM8: how Supplier Invoice Importing works, read 9 November 2026 Tradify Not on their website Automatic delivery-tracking updates from supplier emails are not listed. Not on Tradify's website when we read it, 9 November 2026 Burdi Not on their website Carrier, tracking number and delivery-date updates from supplier emails are not described. Burdi's supplier email address is for invoices and receipts. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Not on their website Filling in carrier, tracking number and delivery date from supplier emails is not described. Receiving a shipment against a purchase order is a manual step in the pages read. Not on ServiceTitan's website when we read it, 9 November 2026 Fergus Not on their website Filling in carrier, tracking number and delivery date from supplier emails is not described. Fergus's supplier email inbox reads invoices and credit notes. Not on Fergus's website when we read it, 9 November 2026 Jobber Not on their website Filling in carrier, tracking number and delivery date from supplier emails is not described. Supplier invoice scanning creates expenses, which is a different task. Not on Jobber's website when we read it, 9 November 2026 | |||||||||
| Find it. Save it. Use it. (Yes) | SimproNot on their website | AroFloUpload them yourself (Partly) | ServiceM8Not on their website | TradifyNot on their website | BurdiNot on their website | ServiceTitanFrom subscribed supplier catalogues (Partly) | FergusNot on their website | JobberNot on their website | |
Less searching, copying and pasting EasyDone Work Find it. Save it. Use it. (Yes) Find product pictures and key specifications online. Review the match, save it to the item and use it in your proposal. From easydone.work, this website Simpro Not on their website Supplier catalogue imports do not establish the same web lookup and specification extraction. Not on Simpro's website when we read it, 9 November 2026 AroFlo Upload them yourself (Partly) You supply the photos and specification files. Automatic web lookup and extraction are not established. Source: AroFlo help: Add an Inventory Item, read 9 November 2026 ServiceM8 Not on their website Automatic web lookup of product pictures and specifications is not described on the pages read. Barcode lookup finds items already in your own list. Not on ServiceM8's website when we read it, 9 November 2026 Tradify Not on their website Automatic web lookup and specification extraction are not listed. Not on Tradify's website when we read it, 9 November 2026 Burdi Not on their website Looking up product pictures and specifications online is not described. Burdi's suggested sell prices come from its own users' purchase data. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan From subscribed supplier catalogues (Partly) Catalog Integrations bring names, descriptions, model numbers, images and specs from the supplier catalogues you subscribe to. Finding pictures and specs anywhere on the web is not described. Source: ServiceTitan help: Available Supplier Integrations, read 9 November 2026 Fergus Not on their website Looking up product pictures and specifications online is not described. Price books bring in codes, descriptions and prices. Not on Fergus's website when we read it, 9 November 2026 Jobber Not on their website Looking up product pictures and specifications online is not described. You add your own images to products and quote lines. Not on Jobber's website when we read it, 9 November 2026 | |||||||||
| Add proof of your work (Yes) | SimproNot on their website | AroFloNot on their website | ServiceM8Not on their website | TradifyNot on their website | BurdiNot on their website | ServiceTitanNot on their website | FergusNot on their website | JobberPast-project photos on Grow quotes (Partly) | |
Bring proof of your work into the sale EasyDone Work Add proof of your work (Yes) Make your best work help win the next job. Keep case studies, photographs and useful media together, ready to add to a customer proposal. From easydone.work, this website Simpro Not on their website A dedicated, reusable case-study library connected to proposals is not listed. General job photos or attachments do not establish that workflow. Not on Simpro's website when we read it, 9 November 2026 AroFlo Not on their website A dedicated, reusable case-study library connected to proposals is not listed. General job photos or attachments do not establish that workflow. Not on AroFlo's website when we read it, 9 November 2026 ServiceM8 Not on their website A reusable case-study library connected to proposals is not described. Job photos, Location Insights and proposal templates are different tasks. Not on ServiceM8's website when we read it, 9 November 2026 Tradify Not on their website A dedicated, reusable case-study library connected to proposals is not listed. General job photos or attachments do not establish that workflow. Not on Tradify's website when we read it, 9 November 2026 Burdi Not on their website A reusable case-study library connected to quotes is not described. Quote photos and documents are added per quote. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Not on their website A reusable library of case studies to add to proposals is not described. Job photos and pricebook media are different tasks. Not on ServiceTitan's website when we read it, 9 November 2026 Fergus Not on their website A reusable library of case studies to add to quotes is not described. Job photos and notes are a different task. Not on Fergus's website when we read it, 9 November 2026 Jobber Past-project photos on Grow quotes (Partly) On Grow and Plus, a quote can carry up to 10 photos showing past projects plus your Google reviews. A reusable library of case studies is not described. Source: Jobber help: Advanced Quote Customization, read 9 November 2026 | |||||||||
| Live prices customers can open (Yes) | SimproCustomer rates; live list not listed (Partly) | AroFloInternal price levels (Partly) | ServiceM8Not on their website | TradifyInternal supplier lists (Partly) | BurdiInternal sell prices only (Partly) | ServiceTitanNot on their website | FergusInternal tiered markups (Partly) | JobberNot on their website | |
A catalogue they can open EasyDone Work Live prices customers can open (Yes) Give each customer a live price list they can open. Build it from your products and agreed prices, with a share link you control. From easydone.work, this website Simpro Customer rates; live list not listed (Partly) Customer rates and a portal do not establish a shareable live product catalogue. Source: Simpro Help Guide: customers, rates and contracts, read 9 November 2026 AroFlo Internal price levels (Partly) Internal customer price levels do not provide the shareable live catalogue shown here. Source: AroFlo help: Price Levels, read 9 November 2026 ServiceM8 Not on their website A live customer-facing product price list is not described. Online booking with service prices is a different workflow. Not on ServiceM8's website when we read it, 9 November 2026 Tradify Internal supplier lists (Partly) Imported supplier prices are internal quoting data. A live catalogue customers can open is not listed. Source: Tradify help: How To Import a Supplier Price List, read 9 November 2026 Burdi Internal sell prices only (Partly) Burdi manages your sell prices and margins for quoting. A live price list your customers can open is not described. Source: Burdi: how it works, read 9 November 2026 ServiceTitan Not on their website A live price list customers can open is not described. The Customer Portal shows invoices and service history and takes appointment requests. Not on ServiceTitan's website when we read it, 9 November 2026 Fergus Internal tiered markups (Partly) Tiered pricing sets different markups for client or job types inside Fergus. A live price list customers can open is not described. Source: Fergus: Quoting software, read 9 November 2026 Jobber Not on their website A live price list customers can open is not described. Client hub lets customers approve quotes, check appointments and pay invoices. Not on Jobber's website when we read it, 9 November 2026 | |||||||||
| A proper home for support (Yes) | SimproService-job approach (Partly) | AroFloManaged as service jobs (Partly) | ServiceM8Managed as jobs (Partly) | TradifyManaged as jobs (Partly) | BurdiNot on their website | ServiceTitanTask Management for complaints and follow-ups (Partly) | FergusManaged as jobs (Partly) | JobberManaged as requests and jobs (Partly) | |
Requests, equipment and resolution EasyDone Work A proper home for support (Yes) Give support requests their own home. Assign the ticket, see the customer’s equipment and agreement, and keep a clear record of the fix. From easydone.work, this website Simpro Service-job approach (Partly) The documented approach manages service work as jobs. A separate customer help-desk ticket workspace matching this row is not established. Source: Simpro: pricing, base plan and add-ons, read 9 November 2026 AroFlo Managed as service jobs (Partly) The documented approach manages service work as jobs. A separate customer help-desk ticket workspace matching this row is not established. Source: AroFlo: field service management, read 9 November 2026 ServiceM8 Managed as jobs (Partly) Service work is managed as jobs with full client history. A separate customer help-desk ticket workspace is not described. Source: ServiceM8: feature overview, read 9 November 2026 Tradify Managed as jobs (Partly) The documented approach manages service work as jobs. A separate customer help-desk ticket workspace matching this row is not established. Source: Tradify: Australian plans and pricing, read 9 November 2026 Burdi Not on their website A customer ticket workspace is not described. Burdi's help desk is its own support for customers, and job details sit in ServiceM8. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Task Management for complaints and follow-ups (Partly) Office staff assign and resolve tasks such as customer complaints and refunds, linked to the customer, job or project. It's office-only, and a separate help-desk ticket workspace is not described. Source: ServiceTitan help: Common use cases for task management, read 9 November 2026 Fergus Managed as jobs (Partly) Service work is handled as jobs, with status, staff, notes and photos in one place. A separate help-desk ticket workspace is not described. Source: Fergus: LLM info page, read 9 November 2026 Jobber Managed as requests and jobs (Partly) Incoming work comes in as requests and becomes quotes and jobs. A separate help-desk ticket workspace is not described. Source: Jobber: Pricing and plan features, read 9 November 2026 | |||||||||
| Your know-how, searchable (Yes) | SimproNot on their website | AroFloSearchable training-video library (FieldReady) (Partly) | ServiceM8Premium plan and up (Add-on or partner) | TradifyNot on their website | BurdiNot on their website | ServiceTitanNot on their website | FergusNot on their website | JobberNot on their website | |
Your own business knowledge base EasyDone Work Your know-how, searchable (Yes) Write an answer once so the team can find it again. Keep your business knowledge searchable, with your assistant able to use the information it has permission to read. From easydone.work, this website Simpro Not on their website The published training agents do not establish the same staff-authored knowledge library. Not on Simpro's website when we read it, 9 November 2026 AroFlo Searchable training-video library (FieldReady) (Partly) FieldReady, a Lightning agent, records your own workflows as narrated training videos in a library staff can search. A written know-how library for your business isn't on their website. Source: AroFlo help: FieldReady, read 9 November 2026 ServiceM8 Premium plan and up (Add-on or partner) The Knowledge add-on lets staff record articles and videos, search them in the field and get suggestions in relevant jobs. In Australia it is listed on Premium and higher plans. Source: ServiceM8: Australian plans and inclusions, read 9 November 2026 Tradify Not on their website A searchable knowledge library authored by your team is not listed. Not on Tradify's website when we read it, 9 November 2026 Burdi Not on their website A knowledge base your own team writes is not described. Burdi's Knowledge Base is its library of guides about Burdi. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Not on their website A searchable know-how library written by your own team is not described. The AI Virtual Agent's knowledge files and Atlas's equipment manuals feed the AI's answers, which is a different task. Not on ServiceTitan's website when we read it, 9 November 2026 Fergus Not on their website A searchable know-how library written by your team is not described. The Noticeboard is for company-wide messages. Not on Fergus's website when we read it, 9 November 2026 Jobber Not on their website A searchable know-how library written by your team is not described. Jobber AI answers questions about your data and about using Jobber. Not on Jobber's website when we read it, 9 November 2026 | |||||||||
| Make the app feel like yours (Yes) | SimproNot on their website | AroFloPermission groups can switch off areas (Partly) | ServiceM8Not on their website | TradifyNot on their website | BurdiNot on their website | ServiceTitanRole permissions; menu tailoring still coming (Partly) | FergusPer-user permissions (Partly) | JobberPermission levels on select plans (Partly) | |
A workspace that fits your team EasyDone Work Make the app feel like yours (Yes) Hide the modules you do not need and choose which pages your team can access. Make the workspace fit your business. From easydone.work, this website Simpro Not on their website Security settings and paid configuration do not establish the same menu controls. Not on Simpro's website when we read it, 9 November 2026 AroFlo Permission groups can switch off areas (Partly) Custom permission groups can turn off a whole area, such as Assets, for a group of users once its fields elsewhere are off. A simple setting to hide unused modules for everyone isn't on their website. Source: AroFlo help: Custom Permission Groups, read 9 November 2026 ServiceM8 Not on their website Hiding whole modules and pages is not described. Security roles, add-on switches and a customisable job actions bar are narrower controls. Not on ServiceM8's website when we read it, 9 November 2026 Tradify Not on their website Custom job statuses do not establish control over the main menu. Not on Tradify's website when we read it, 9 November 2026 Burdi Not on their website Hiding modules or pages from your team is not described on Burdi's pages. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Role permissions; menu tailoring still coming (Partly) Permissions control what each employee can see and change, and ServiceTitan says the enhanced navigation will eventually show only what matters to each role. Hiding whole modules yourself is not described. Source: ServiceTitan help: Browse ServiceTitan with the enhanced navigation layout, read 9 November 2026 Fergus Per-user permissions (Partly) Master Admins set each user's permissions, with ready-made profiles to copy. Hiding whole modules from the menu is not described. Source: Fergus help: User Permissions, read 9 November 2026 Jobber Permission levels on select plans (Partly) Preset levels from field crew to manager, plus custom settings, limit what each user sees. They're on select plans, and hiding whole modules from the menu is not described. Source: Jobber help: User Permissions, read 9 November 2026 | |||||||||
| Where some of the others have it too (14 rows) | |||||||||
| Inside Work, no second sign-in (Yes) | SimproLightning: shared, separate sign-in (Partly) | AroFloLightning: shared, separate sign-in (Partly) | ServiceM8Office Agent, you approve each action (Yes) | TradifyLimited to bill drafts (Partly) | BurdiLimited to reading supplier invoices (Partly) | ServiceTitanAtlas answers; office actions in preview (Partly) | FergusFergus Assistant does it after you confirm (Yes) | JobberActs by voice in the app (beta) (Partly) | |
Useful actions, with permission EasyDone Work Inside Work, no second sign-in (Yes) Ask for a quote, a record update or a customer email, by voice or text, and your Assistant does the work you approve, inside Work itself: no separate app or second sign-in. AI is included: 500 AI credits for each user each month, and past it the AI keeps working while we talk to you. From easydone.work, this website Simpro Lightning: shared, separate sign-in (Partly) Simpro's AI (JustAsk, JustDo and the agents) is Lightning, the AI layer Simpro Group added across Simpro, AroFlo and BigChange, sold as a platform upgrade on your contract. The same layer opened a separate sign-in in a live AroFlo account we checked on 9 November 2026. In our view it doesn't look or feel built in. Source: Simpro Group launches Lightning (13 May 2026), read 9 November 2026 AroFlo Lightning: shared, separate sign-in (Partly) AroFlo's AI (JustAsk, JustDo and the agents) is Lightning, the AI layer Simpro Group added across Simpro, AroFlo and BigChange, sold as a platform upgrade on your contract. In a live AroFlo account we checked on 9 November 2026, the Agents menu opened a separate sign-in. In our view it doesn't look or feel built into AroFlo. Source: Simpro Group launches Lightning (13 May 2026), read 9 November 2026 ServiceM8 Office Agent, you approve each action (Yes) Office Agent prepares emails, texts, bookings, status changes and draft quotes, and approving carries them out. Chat is included on Starter and up with a daily allowance; scheduled tasks need Office Agent Pro, a paid monthly add-on. Source: ServiceM8: Introducing Office Agent, read 9 November 2026 Tradify Limited to bill drafts (Partly) SmartRead prepares supplier bill drafts on Plus. Their website doesn't describe it as an assistant that changes jobs or carries out tasks across the app. Source: Tradify help: Use SmartRead to Create Bills on Tradify Web, read 9 November 2026 Burdi Limited to reading supplier invoices (Partly) Burdi uses AI to read supplier invoices line by line and prepare draft bills and job costs. An assistant that carries out other work across the business is not described. Source: Burdi: how it works, read 9 November 2026 ServiceTitan Atlas answers; office actions in preview (Partly) Atlas, ServiceTitan's AI sidekick, answers questions from your ServiceTitan data and is included for all customers. Office capabilities such as reviewing invoices and launching campaigns are in Private Preview for select accounts. Source: ServiceTitan help: Atlas Home, read 9 November 2026 Fergus Fergus Assistant does it after you confirm (Yes) Fergus Assistant sets up jobs, builds quotes, prepares invoices, adjusts the schedule and drafts customer messages, within each user's permissions. Fergus says the AI tools are included at no extra cost for now. Source: Fergus: AI at Fergus, read 9 November 2026 Jobber Acts by voice in the app (beta) (Partly) Admin users can tell Jobber AI to create quotes, send invoices and update schedules by voice in the mobile app; the help centre labels Voice and Chat as beta. Chat answers questions, but creating records is voice-only. Source: Jobber help: Jobber AI Voice and Chat (Beta), read 9 November 2026 | |||||||||
| Talk to it. It talks back. (Yes) | SimproVoice input; spoken replies not listed (Partly) | AroFloVoice input; spoken replies not listed (Partly) | ServiceM8Voice chat in the app (Yes) | TradifyNot on their website | BurdiNot on their website | ServiceTitanNot on their website | FergusSpeak requests on Go; spoken replies not stated (Partly) | JobberVoice mode on mobile, in beta (Partly) | |
Answers out loud, eyes on the road EasyDone Work Talk to it. It talks back. (Yes) Type or talk, on your phone or at your desk. Ask your Assistant out loud and it answers out loud, so your eyes stay on the road. It asks before anything a customer sees or that moves money; everything else has an Undo. From easydone.work, this website Simpro Voice input; spoken replies not listed (Partly) You can say what needs doing to JustDo, and JobScribe transcribes job notes while technicians work. Spoken answers back from an assistant are not listed on the pages read. Source: Simpro: JustDo AI office assistant, read 9 November 2026 AroFlo Voice input; spoken replies not listed (Partly) Smart Input (JobScribe) turns a technician’s voice into task labour, materials and notes, and the app works with Android Auto and CarPlay. Spoken answers back from an assistant are not listed in the pages reviewed. Source: AroFlo help: Smart Input (JobScribe), read 9 November 2026 ServiceM8 Voice chat in the app (Yes) A voice conversation with Office Agent from a Job is documented on iPhone and Android. Office Agent must be active on the account, and the pages read do not describe the voice or accent. Source: ServiceM8: talk to Office Agent from the ServiceM8 app, read 9 November 2026 Tradify Not on their website A voice assistant or spoken replies are not listed in the SmartTools pages reviewed. This is not a claim that Tradify lacks them. Not on Tradify's website when we read it, 9 November 2026 Burdi Not on their website A voice assistant or spoken replies are not described on Burdi's home, pricing, features or how-it-works pages. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Not on their website Atlas is described as a conversational chat. Talking to it and hearing answers spoken back are not described on the pages read; this is not a claim that ServiceTitan lacks them. Not on ServiceTitan's website when we read it, 9 November 2026 Fergus Speak requests on Go; spoken replies not stated (Partly) On the Fergus Go app you can speak or type to check job details, log time and capture updates; the web version takes voice-to-text. Spoken answers back are not described on the pages read. Source: Fergus: Fergus Go Assistant, read 9 November 2026 Jobber Voice mode on mobile, in beta (Partly) Admins can speak to Jobber AI in the mobile app to get tasks done hands-free; Jobber labels Voice and Chat as beta. Whether it answers out loud is not described on the pages read. Source: Jobber help: Jobber AI Voice and Chat (Beta), read 9 November 2026 | |||||||||
| Paperwork files itself (Yes) | SimproSeparate Data Feed setup (Partly) | AroFloAI Bill Scanner add-on matches bills (Add-on or partner) | ServiceM8Supplier invoices and quotes, matched to jobs (Yes) | TradifyBills inbox, in early access (Partly) | BurdiSupplier invoices read and filed to jobs (Yes) | ServiceTitanAutomated AP inbox matches bills to POs (Yes) | FergusSupplier invoices read and matched to jobs (Yes) | JobberInvoice scanning on Plus or add-on (Add-on or partner) | |
The right PDF, with the right order EasyDone Work Paperwork files itself (Yes) Supplier paperwork finds its way to the right purchase order. Matching PDFs are filed automatically, with a record of what was added and duplicate checks built in. From easydone.work, this website Simpro Separate Data Feed setup (Partly) Requires Data Feed configuration. Original-file retention and purchase-order matching need checking for your setup. Source: Simpro: Data Feed, read 9 November 2026 AroFlo AI Bill Scanner add-on matches bills (Add-on or partner) The AI Bill Scanner add-on reads emailed or uploaded supplier invoices, finds the matching purchase order and creates the bill; it needs enabling and has extra charges. Filing other supplier paperwork, such as delivery notes, isn't on their website. Source: AroFlo help: AI Bulk and Email Imports, read 9 November 2026 ServiceM8 Supplier invoices and quotes, matched to jobs (Yes) Supplier invoices and, since September 2026, supplier quotes emailed to the import address are matched to jobs by PO number; unmatched invoices wait in the Inbox. Listed from the Starter plan. Source: ServiceM8: how to import a supplier quote, read 9 November 2026 Tradify Bills inbox, in early access (Partly) Suppliers can email bills to a Tradify address and SmartRead turns each one into a draft bill to check. It is in early access (beta, not all users yet), and filing against an existing order is not described. Source: Tradify help: Use Tradify's Supplier Bill Inbox Feature, read 9 November 2026 Burdi Supplier invoices read and filed to jobs (Yes) Suppliers email invoices to your own Burdi address; Burdi reads them, flags duplicates and puts them on the right ServiceM8 job or into Xero draft bills. Plans include 90, 250 or 500 invoices a month, then a fee per invoice; matching to a purchase order is not described. Source: Burdi: trades, read 9 November 2026 ServiceTitan Automated AP inbox matches bills to POs (Yes) The Accounts Payable suite's Automated Inbox reads vendor and PO number with OCR, and 3-Way Matching checks bills against POs and receipts. Check that the AP suite is in your package. Source: ServiceTitan: Accounts Payable, read 9 November 2026 Fergus Supplier invoices read and matched to jobs (Yes) Invoices from integrated suppliers such as Reece and Tradelink import and match to jobs automatically. For any other supplier, Fergus reads emailed PDFs or photos and you check and assign them; other paperwork such as delivery notes is not described. Source: Fergus: Quoting software, read 9 November 2026 Jobber Invoice scanning on Plus or add-on (Add-on or partner) Uploaded or forwarded supplier invoices become draft expenses matched to a job by the job number on the PO, and you approve each one. It needs the Plus plan or the Bookkeeping add-on. Source: Jobber help: Supplier Invoice Scanning, read 9 November 2026 | |||||||||
| Rich, visual proposals (Yes) | SimproCustom forms needed (Partly) | AroFloTemplate-based layouts (Partly) | ServiceM8Only on Growing+ (Add-on or partner) | TradifyQuote templates (Partly) | BurdiQuotes with photos and upgrade options (Partly) | ServiceTitanGood-better-best proposals, AI-drafted templates (Yes) | FergusInteractive quotes with selectable options (Partly) | JobberRich quotes on Grow and Plus (Add-on or partner) | |
More than a list of prices EasyDone Work Rich, visual proposals (Yes) Turn your quote into a rich customer proposal. Bring together the scope, photographs, options and proof of your work, then preview exactly what the customer will see. From easydone.work, this website Simpro Custom forms needed (Partly) Custom proposal/tender documents go through forms and professional services. An equivalent native proposal editor is not established. Source: Simpro: Professional Services, read 9 November 2026 AroFlo Template-based layouts (Partly) The documented route is print layouts and RTF templates. Those can include graphics; an equivalent AI-assisted proposal workflow is not established. Source: AroFlo help: Layouts - Overview, read 9 November 2026 ServiceM8 Only on Growing+ (Add-on or partner) Not available on every plan. The Proposals add-on, with sections, photos and multiple-choice options sent as an online link, is listed on Growing and higher plans. Source: ServiceM8: Australian plans and inclusions, read 9 November 2026 Tradify Quote templates (Partly) The documented route is branded quote templates. An equivalent rich proposal builder is not established. Source: Tradify: branded quote templates and options, read 9 November 2026 Burdi Quotes with photos and upgrade options (Partly) Burdi's quotes can carry photos, documents and product upgrades. AI help with the wording or a fuller proposal builder is not described. Source: Burdi: home page, read 9 November 2026 ServiceTitan Good-better-best proposals, AI-drafted templates (Yes) Proposal templates group options as Good, Better and Best, and Titan Intelligence can generate templates from your best-selling estimates. Pricebook images, PDFs and videos help customers compare the options. Source: ServiceTitan help: Create and edit estimate proposal templates, read 9 November 2026 Fergus Interactive quotes with selectable options (Partly) Quote Options let customers pick between Good, Better and Best sections or toggle add-ons in an online quote. Photos, case studies and AI-built proposal layouts are not described. Source: Fergus help: Quote Options, read 9 November 2026 Jobber Rich quotes on Grow and Plus (Add-on or partner) Advanced quotes add an introduction, a header image, up to 10 photos, attachments and Google reviews. They're on the Grow and Plus plans and fully on desktop only, and showing reviews needs Jobber Reviews, which Jobber lists for the US, Canada and Great Britain only. Source: Jobber help: Advanced Quote Customization, read 9 November 2026 | |||||||||
| Pictures in products & quotes (Yes) | SimproProduct images on quotes (Yes) | AroFloIncluded (Yes) | ServiceM8Proposal and Bundle images (Partly) | TradifyNot on their website | BurdiProduct images on jobs; photos on quotes (Yes) | ServiceTitanPricebook images on estimates and invoices (Yes) | FergusNot on their website | JobberLine-item images on select plans (Add-on or partner) | |
Help customers see what they are buying EasyDone Work Pictures in products & quotes (Yes) Show customers what they are buying. Keep pictures with your products and bring them into your quotes and proposals. From easydone.work, this website Simpro Product images on quotes (Yes) Quotes can carry product images, and pre-builds can hold images, brochures and technical information. Check how pictures lay out on the quote form you send. Source: Simpro: Win more jobs (quoting), read 9 November 2026 AroFlo Included (Yes) This capability is documented. There is no absence claim on this row. Source: AroFlo help: Add an Inventory Item, read 9 November 2026 ServiceM8 Proposal and Bundle images (Partly) Photos in Proposals are documented, and since September 2026 Bundles can carry images for Proposal options. A picture on every catalogue item is not described. Source: ServiceM8: September 2026 update, read 9 November 2026 Tradify Not on their website A picture-bearing product catalogue and matching quote-item images are not listed. Not on Tradify's website when we read it, 9 November 2026 Burdi Product images on jobs; photos on quotes (Yes) A Product Images tool adds pictures of the products to the job, and quotes can carry photos. Check how pictures show on the quote your customer receives. Source: Burdi: features, read 9 November 2026 ServiceTitan Pricebook images on estimates and invoices (Yes) You can add images, PDFs and video to pricebook items, and item images appear on estimates and invoices. Source: ServiceTitan help: Add images, PDFs, and video to your pricebook, read 9 November 2026 Fergus Not on their website Pictures on price book items or quote lines are not described on the pages read. Photos are stored on the job card. Not on Fergus's website when we read it, 9 November 2026 Jobber Line-item images on select plans (Add-on or partner) One picture per quote line shows when the customer opens the quote online, and products can store an image. It's on select plans, and the pictures don't appear on the PDF. Source: Jobber help: Line Item Images on Quotes, read 9 November 2026 | |||||||||
| Quote on your phone, signed on site (Yes) | SimproQuote, show pictures, sign on site (Yes) | AroFloQuote and sign in the app (Partly) | ServiceM8Quote and sign; no item pictures (Partly) | TradifyQuote and sign; no item pictures (Partly) | BurdiQuote, sign and email from site (Yes) | ServiceTitanBuild, show options, signed on screen (Yes) | FergusQuote on the phone; customer accepts online (Partly) | JobberQuote in the app, signed in person (Yes) | |
On your phone, with product pictures EasyDone Work Quote on your phone, signed on site (Yes) Build the quote on your phone, with a picture on each line. Hand the phone over and the customer accepts and signs before you leave. From easydone.work, this website Simpro Quote, show pictures, sign on site (Yes) Simpro Mobile quotes can show photos and options and take the customer's signature on the spot. Needs a Simpro Mobile licence and the Quote and Sales module. Source: Simpro: Win more jobs (quoting), read 9 November 2026 AroFlo Quote and sign in the app (Partly) Item photos can be opened while picking items; the help pages do not show them on the quote lines. Source: AroFlo help: Capture Signature (AroFlo Field), read 9 November 2026 ServiceM8 Quote and sign; no item pictures (Partly) The app can build a quote and collect the customer's signature on screen. Quote templates list no per-item image field; photos go into a separate Proposal. Source: ServiceM8: collecting a customer's signature for quote or invoice sign off, read 9 November 2026 Tradify Quote and sign; no item pictures (Partly) Pictures attach to the whole quote, not to each item. Source: Tradify help: Attach Files to Quotes to Display for Customer Viewing, read 9 November 2026 Burdi Quote, sign and email from site (Yes) Burdi says quotes are built on the spot with photos and product upgrades, signed by the customer and emailed from the field; accepted quotes can go to ServiceM8. A picture on each quote line is not described, and the pricing page doesn't say which plans include quoting. Source: Burdi: home page, read 9 November 2026 ServiceTitan Build, show options, signed on screen (Yes) Technicians build estimates in the Field Mobile App from the live pricebook, show options side by side, and the homeowner signs on screen. Pricebook item images appear on estimates. Source: ServiceTitan: Field Mobile App, read 9 November 2026 Fergus Quote on the phone; customer accepts online (Partly) The Fergus Go app builds and sends estimates from site, and customers view, accept or ask for changes online. Signing on your phone and pictures on each line are not described. Source: Fergus: Estimating software, read 9 November 2026 Jobber Quote in the app, signed in person (Yes) You build the quote in the Jobber app and the customer draws a signature on your phone to approve it. Line-item pictures are on select plans and show online, not on the PDF. Source: Jobber help: Quotes in the Jobber App, read 9 November 2026 | |||||||||
| Build the agreement. Track the work. (Yes) | SimproIncluded (Yes) | AroFloPeriodic templates hold contract dates (Partly) | ServiceM8Not on their website | TradifyAgreement wording inside quote templates (Partly) | BurdiNot on their website | ServiceTitanService agreements from proposal to execution (Yes) | FergusService reminders; no agreement builder listed (Partly) | JobberRecurring jobs; no agreement builder listed (Partly) | |
Keep the terms with the work EasyDone Work Build the agreement. Track the work. (Yes) Build the customer’s service agreement and keep the work attached to it. Rates, equipment and service history stay connected. From easydone.work, this website Simpro Included (Yes) Customer contracts are documented. Check the form-building and billing scope for your agreement; no absence is claimed. Source: Simpro Help Guide: customers, rates and contracts, read 9 November 2026 AroFlo Periodic templates hold contract dates (Partly) Periodic task templates record a contract’s start, review and expiry dates and create the recurring jobs; agreement documents come from layouts and RTF templates. A dedicated agreement builder isn't on their website. Source: AroFlo help: Create a Periodic Task Template, read 9 November 2026 ServiceM8 Not on their website A dedicated service-agreement builder is not described. Quote terms, contract-variation forms and recurring jobs are different tasks. Not on ServiceM8's website when we read it, 9 November 2026 Tradify Agreement wording inside quote templates (Partly) Tradify says quote templates can carry preloaded service agreements, and Service Reminders (Plus) prompt repeat servicing. A dedicated agreement builder is not described. Source: Tradify: Australian plans and pricing, read 9 November 2026 Burdi Not on their website Customer service agreements are not described on Burdi's pages. Bundles give a fixed price and description for a service, which is a different task. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Service agreements from proposal to execution (Yes) Service and preventative maintenance agreements are built in, from the proposal through billing and the recurring work. Check the billing set-up suits your agreements. Source: ServiceTitan: Service Agreement Software, read 9 November 2026 Fergus Service reminders; no agreement builder listed (Partly) Service Reminders track repeating services, email customers when they're due and turn them into jobs. A service agreement builder is not described. Source: Fergus help: Service Reminders, read 9 November 2026 Jobber Recurring jobs; no agreement builder listed (Partly) Recurring jobs repeat visits on a schedule with their own billing schedule. A service agreement builder is not described. Source: Jobber help: Create a Recurring Job, read 9 November 2026 | |||||||||
| Campaigns, in paid invoices (Yes) | SimproMarketing ROI through partner integrations (Add-on or partner) | AroFloReferral reporting; Delight tracks its own results (Partly) | ServiceM8Online booking sources only (Partly) | TradifyLead source field on customers (Partly) | BurdiNot on their website | ServiceTitanCampaigns ranked by revenue (Yes) | FergusCustomer source report counts customers (Partly) | JobberRevenue by lead source (Yes) | |
Marketing measured in paid invoices EasyDone Work Campaigns, in paid invoices (Yes) Campaigns shows what each flyer, ad, sign and event made, in paid invoices. It's on for every business, and each enquiry carries where it came from. From easydone.work, this website Simpro Marketing ROI through partner integrations (Add-on or partner) Simpro points to HubSpot, connected by third-party partners, for marketing ROI insights, and Delight shows what its own repeat-customer outreach brought back. Tracking which flyer, ad, sign or event won a job is not described on the pages read. Source: Simpro: HubSpot integration, read 9 November 2026 AroFlo Referral reporting; Delight tracks its own results (Partly) AroFlo says its reporting tracks how referral channels bring in leads, and its Delight marketing agent shows the jobs and dollars its own emails win. Tying a flyer, ad, sign or event to won work isn't on their website. Source: AroFlo: Delight customer marketing agent, read 9 November 2026 ServiceM8 Online booking sources only (Partly) Tagged online booking links report visits, conversion rate and revenue after job completion by source. The documented tracking covers bookings made through those links. Source: ServiceM8: how to track the source of your Online Bookings, read 9 November 2026 Tradify Lead source field on customers (Partly) You can type a lead source on each customer and filter it in a customer export. Linking sources to won work or revenue is not described. Source: Tradify help: Add a Lead Source to a Customer Profile, read 9 November 2026 Burdi Not on their website Tracking which flyer, ad, sign or event won the work is not described. Burdi's reports cover job costs, profit and revenue by job category. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Campaigns ranked by revenue (Yes) A tracking phone number per ad or campaign and the Marketing Scorecard tie campaigns to the revenue of the jobs they booked. Australian availability of tracking numbers is not stated on the pages read. Source: ServiceTitan: Home Services Marketing Software, read 9 November 2026 Fergus Customer source report counts customers (Partly) You pick a source for each new customer, and the Customer Source Report counts customers by source. Linking a flyer or ad to paid invoices is not described. Source: Fergus help: Customer Source Report, read 9 November 2026 Jobber Revenue by lead source (Yes) The Lead Source Report shows leads and the first revenue earned from each source, such as referrals, your website or social media. Linking a source to every later paid invoice is not described. Source: Jobber help: Lead Source Report, read 9 November 2026 | |||||||||
| Servicing, history & handovers (Yes) | SimproSimtrac 360 fleet add-on (Add-on or partner) | AroFloAsset / fleet approach (Yes) | ServiceM8Not on their website | TradifyNot on their website | BurdiNot on their website | ServiceTitanFleet Pro, a separate Pro subscription (Add-on or partner) | FergusNot on their website | JobberFleet partners only in US and Canada (No) | |
Records beyond the next appointment EasyDone Work Servicing, history & handovers (Yes) Keep each vehicle’s details, service history and handovers in one place. See what is due and what has already been done. From easydone.work, this website Simpro Simtrac 360 fleet add-on (Add-on or partner) Simtrac 360 is a paid add-on with an in-vehicle device; it tracks vehicles and runs maintenance plans by date, odometer or engine hours. Check the price for your fleet. Source: Simpro: Simtrac 360 fleet management, read 9 November 2026 AroFlo Asset / fleet approach (Yes) The route uses asset records and fleet tools. GPS hardware and optional services can add costs; vehicle records themselves are not claimed absent. Source: AroFlo: asset management, read 9 November 2026 ServiceM8 Not on their website A vehicle maintenance and history module is not described. Staff GPS, routing and customer asset tracking are different tasks. Not on ServiceM8's website when we read it, 9 November 2026 Tradify Not on their website A dedicated vehicle-maintenance and history workspace is not listed. Not on Tradify's website when we read it, 9 November 2026 Burdi Not on their website Vehicle records and servicing history are not described on Burdi's pages. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Fleet Pro, a separate Pro subscription (Add-on or partner) Fleet Pro tracks vehicles through installed GPS hardware and adds maintenance alerts, geofences and cameras. It needs a Fleet Pro subscription; Australian availability is not stated. Source: ServiceTitan help: Fleet Pro Home, read 9 November 2026 Fergus Not on their website Vehicle servicing and history records are not described. Fergus's GPS tracking of staff phones on an Employee Map is a different task. Not on Fergus's website when we read it, 9 November 2026 Jobber Fleet partners only in US and Canada (No) Vehicle tracking and maintenance come through fleet partners such as Azuga and FleetSharp, which Jobber lists for the US and Canada only. A vehicle history module inside Jobber is not described. Source: Jobber help: Jobber and Azuga Fleet Integration, read 9 November 2026 | |||||||||
| See stock. Reserve it. Track it. (Yes) | SimproIncluded (Yes) | AroFloIncluded (Yes) | ServiceM8Only with accounting sync (Add-on or partner) | TradifyInventory kept in a separate system (Add-on or partner) | BurdiTracks materials bought, not stock on hand (Partly) | ServiceTitanInventory across trucks and warehouses (Yes) | FergusOnly via Field Stock Pro integration (Add-on or partner) | JobberNot on their website | |
Stock on hand, reserved and ready EasyDone Work See stock. Reserve it. Track it. (Yes) See stock on hand, reserve it for the work and record goods received. Inventory, orders and purchasing stay connected. From easydone.work, this website Simpro Included (Yes) Inventory is included in the documented offering. No absence is claimed. Source: Simpro: pricing, base plan and add-ons, read 9 November 2026 AroFlo Included (Yes) Inventory and stock levels are documented. No absence is claimed. Source: AroFlo: pricing (All Plans Include), read 9 November 2026 ServiceM8 Only with accounting sync (Add-on or partner) Stock levels depend on a connected accounting package. ServiceM8 shows the quantity imported back after a synced invoice is processed there, which may not be immediate. Source: ServiceM8: does ServiceM8 track stock levels?, read 9 November 2026 Tradify Inventory kept in a separate system (Add-on or partner) Tradify's pages list no stock counts. Its own Unleashed page pairs Unleashed for inventory with Tradify for jobs; how the two connect is not described there. Source: Tradify: Unleashed page (Unleash Your Crew), read 9 November 2026 Burdi Tracks materials bought, not stock on hand (Partly) Burdi tracks the materials you buy, what you paid and which job they went to. Stock on hand, reserving stock and goods received are not described. Source: Burdi: about, read 9 November 2026 ServiceTitan Inventory across trucks and warehouses (Yes) Inventory tracks purchases, transfers and stock levels by truck and warehouse, with barcode scanning and automatic replenishment. Technicians can check stock and reserve or request materials. Source: ServiceTitan: Contractor Inventory Software, read 9 November 2026 Fergus Only via Field Stock Pro integration (Add-on or partner) Fergus says it does not offer inventory or stock control and tracks materials only for costing and invoicing. Warehouse and van stock comes through Field Stock Pro, a separate app that connects to Fergus. Source: Fergus help: Managing Stock on Hand, read 9 November 2026 Jobber Not on their website Stock on hand, reservations and goods received are not described on the pages read. Expense tracking records material costs against jobs. Not on Jobber's website when we read it, 9 November 2026 | |||||||||
| Your mailbox. Your signature. (Yes) | SimproNot on their website | AroFloDirect mailbox sending not listed (Partly) | ServiceM8Office 365 add-on, one shared address (Yes) | TradifySent through Tradify; images by workaround (Partly) | BurdiNot on their website | ServiceTitanYour domain, sent by ServiceTitan (Partly) | FergusSends through your Outlook or Gmail (Yes) | JobberSent from Jobber's domains (Partly) | |
Your Microsoft mailbox. Your rich signature. EasyDone Work Your mailbox. Your signature. (Yes) Send from your connected Microsoft mailbox with your logo and personal HTML signature. Write alongside the quote or customer record; customers receive a familiar business email. From easydone.work, this website Simpro Not on their website The exact rich per-person signature plus signed-in Microsoft-mailbox route is not listed. Not on Simpro's website when we read it, 9 November 2026 AroFlo Direct mailbox sending not listed (Partly) The documented route needs sending-domain authentication. Sending through your signed-in Microsoft mailbox using Graph is not established. Source: AroFlo help: Email Sending Domains, read 9 November 2026 ServiceM8 Office 365 add-on, one shared address (Yes) The Office 365 Integration sends ServiceM8 emails from your real address and saves them in Sent Items, with a company signature and logo. Every staff member sends from the one connected mailbox. Source: ServiceM8: how the Office 365 Integration works, read 9 November 2026 Tradify Sent through Tradify; images by workaround (Partly) Emails go out through Tradify's mail service, showing the staff member's address as From and reply-to. Images in email templates need a pasted-in workaround. Source: Tradify help: Sending emails from a common email address, read 9 November 2026 Burdi Not on their website Sending from your own Microsoft mailbox with a personal signature is not described. Burdi says quotes are emailed from the field and your logo goes on reports. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Your domain, sent by ServiceTitan (Partly) Customer emails come from noreply@onservicetitan.com until you authenticate your own domain, then from an address like info@yourcompany.com. Sending through your signed-in Microsoft mailbox with personal signatures is not described. Source: ServiceTitan help: Set up your email domain for ServiceTitan communications, read 9 November 2026 Fergus Sends through your Outlook or Gmail (Yes) You connect your Microsoft or Google mailbox so Fergus sends emails on your behalf, or use your own SMTP server. Personal HTML signatures per staff member are not described. Source: Fergus help: Set Up Your Email for Gmail and Outlook, read 9 November 2026 Jobber Sent from Jobber's domains (Partly) Customer emails go out from Jobber's own domains with your logo, and replies go to a team member or your company email. Sending through your signed-in Microsoft mailbox is not described. Source: Jobber help: Emails and Text Messages Settings, read 9 November 2026 | |||||||||
| Across the app (Yes) | SimproAI drafts notes, summaries and quotes (Partly) | AroFloSelected notes, scopes & emails (Partly) | ServiceM8Writing helper on all plans (Yes) | TradifySelected descriptions & emails (Partly) | BurdiNot on their website | ServiceTitanAI invoice emails and summaries (Partly) | FergusAssistant drafts customer messages (Partly) | JobberRewrite polishes messages in one click (Yes) | |
Emails, notes and quote wording EasyDone Work Across the app (Yes) Get help with the words while you work: customer emails, proposals, notes and more. Review the finished wording and keep your own tone. From easydone.work, this website Simpro AI drafts notes, summaries and quotes (Partly) JobScribe and JobBrief write job notes and customer summaries, and JustDo drafts quotes from a customer's own words. An inline rewrite control inside emails and quotes is not described on the pages read. Source: Simpro: JustDo AI office assistant, read 9 November 2026 AroFlo Selected notes, scopes & emails (Partly) Documented in selected notes, descriptions and emails. This is not a claim that AroFlo has no in-app writing help. Source: AroFlo: February 2026 product updates, read 9 November 2026 ServiceM8 Writing helper on all plans (Yes) The Smart Writing Helper drafts and improves emails, texts, reply suggestions, templates, quote and invoice wording and proposal text. The Free plan is capped at 10 assists a day. Source: ServiceM8: how to use the Smart Writing Helper, read 9 November 2026 Tradify Selected descriptions & emails (Partly) Plus-plan writing help covers specified descriptions and emails. Their website doesn't describe it as a control in every text field. Source: Tradify help: Use SmartWrite to Enhance Your Writing on Tradify Web, read 9 November 2026 Burdi Not on their website AI help with emails, notes or quote wording is not described. Burdi's AI is documented for reading invoices. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan AI invoice emails and summaries (Partly) Titan Intelligence drafts invoice emails in the tone you set and can write invoice summaries; Marketing Pro has AI marketing agents. A writing helper in every text field is not described. Source: ServiceTitan help: Automatically generate invoice email using Titan Intelligence, read 9 November 2026 Fergus Assistant drafts customer messages (Partly) Fergus Assistant drafts customer messages and follow-up emails when you ask it. A writing helper inside every text field is not described. Source: Fergus help: What is AI at Fergus?, read 9 November 2026 Jobber Rewrite polishes messages in one click (Yes) Rewrite adjusts the tone of emails, campaign copy and review replies, and Jobber AI chat writes marketing content. Jobber AI is on all plans. Source: Jobber: AI tools, read 9 November 2026 | |||||||||
| Invoices out. Payments back. (Yes) | SimproTransfer-based connection (Yes) | AroFloIncluded (Yes) | ServiceM8Included (Yes) | TradifyIncluded (Yes) | BurdiSupplier bills into Xero (Yes) | ServiceTitanXero link in Private Preview (Partly) | FergusIncluded, plus MYOB and QuickBooks (Yes) | JobberOne-way sync, Connect plan and up (Add-on or partner) | |
Xero, with the transfer scope clear EasyDone Work Invoices out. Payments back. (Yes) Send reviewed invoices to Xero or QuickBooks Online and bring payment records back. Keep the transfer history visible so you can check what moved and what needs attention. From easydone.work, this website Simpro Transfer-based connection (Yes) The documented workflow uses transfer actions. Do not assume every record is continuously synchronised. Source: Simpro: Xero integration, read 9 November 2026 AroFlo Included (Yes) The connection is documented. Check which events transfer automatically in your setup; no missing-integration claim is made. Source: AroFlo: integrations, read 9 November 2026 ServiceM8 Included (Yes) The Xero connection is documented on all plans. Check the invoice and payment sync settings for your workflow. Source: ServiceM8: feature overview, read 9 November 2026 Tradify Included (Yes) The connection is documented. Check the field settings and transfer behaviour; no missing-integration claim is made. Source: Tradify help: Understanding Xero and Tradify's Integration, read 9 November 2026 Burdi Supplier bills into Xero (Yes) Burdi sends supplier invoice details into Xero draft bills, ready to approve. Customer invoices out and payments back are not described, and each plan's lower price covers one integration (Xero or ServiceM8). Source: Burdi: trades, read 9 November 2026 ServiceTitan Xero link in Private Preview (Partly) The Xero integration syncs journal entries and inventory bills, handles GST for BAS and supports several organisations. ServiceTitan says it is in Private Preview for specific accounts, so confirm it's available to you. Source: ServiceTitan help: Xero integration guide, read 9 November 2026 Fergus Included, plus MYOB and QuickBooks (Yes) Approved customer invoices and supplier invoices sync to Xero, and payments recorded in Xero sync back to Fergus. Check the account codes and settings for your set-up. Source: Fergus help: Xero Integration, read 9 November 2026 Jobber One-way sync, Connect plan and up (Add-on or partner) A one-way sync sends clients, products and services, invoices and payments from Jobber to Xero, including in Australia. Jobber names the Connect and Grow plans, not the entry Core plan. Source: Jobber help: Jobber and Xero Integration, read 9 November 2026 | |||||||||
| Built in (Yes) | SimproSeparate Podium service (Add-on or partner) | AroFloAutomation scope not listed (Partly) | ServiceM8Included: feedback requests link to Google (Yes) | TradifyReview link in your email templates (Partly) | BurdiNot on their website | ServiceTitanReview requests via Marketing Pro Reputation (Add-on or partner) | FergusNot on their website | JobberReview requests not offered in Australia (No) | |
Follow up after good work EasyDone Work Built in (Yes) Google review requests are built in, so a finished job can turn into a review. From easydone.work, this website Simpro Separate Podium service (Add-on or partner) Requires the separate Podium reviews offering and its commercial terms. Source: Simpro: pricing, base plan and add-ons, read 9 November 2026 AroFlo Automation scope not listed (Partly) Review invitations are documented. The source does not establish the exact automatic trigger or whether another service is required. Source: AroFlo: Trade CRM, read 9 November 2026 ServiceM8 Included: feedback requests link to Google (Yes) The Customer Feedback add-on, listed on all plans, sends automated feedback requests; once a Google review link is set, they send clients straight to Google. Source: ServiceM8: request Google and Facebook reviews with Customer Feedback, read 9 November 2026 Tradify Review link in your email templates (Partly) You can put a review link in an email template, such as the one used for invoices. An automatic review request is not described. Source: Tradify help: Adding a link to your Email Template, read 9 November 2026 Burdi Not on their website Asking your customers for Google reviews is not described. Burdi's review page asks its own customers to review Burdi. Not on Burdi's website when we read it, 9 November 2026 ServiceTitan Review requests via Marketing Pro Reputation (Add-on or partner) Job completion surveys are built in, but ServiceTitan says they don't produce public Google reviews. Automated review requests come with Marketing Pro Reputation, a Pro product. Source: ServiceTitan help: Build Your Online Reputation, read 9 November 2026 Fergus Not on their website Automatic Google review requests are not described on the pages read. Automatic reminders cover quotes, visits, jobs and overdue invoices. Not on Fergus's website when we read it, 9 November 2026 Jobber Review requests not offered in Australia (No) Automated Google review requests come with the Marketing Suite add-on, which Jobber lists for the US, Canada and Great Britain only. Source: Jobber help: Reviews | Marketing Tools, read 9 November 2026 | |||||||||
Rival details are quoted or summarised from each company's own website on the date shown, and they change. Check their site for the latest before you decide. We describe our own product from this website. Nothing here is a hands-on test of anyone's software.
The others you're likely weighing up
Their prices, in their words.
Plans are built differently, so these don't line up neatly. Some count users, some count jobs, and the tax wording differs. As each site read on 9 Nov 2026.
| Who | Published price | Free trial | Bundles or kits | AI, in their words | AI on your phone line |
|---|---|---|---|---|---|
| EasyDone | $195 a month for 1 to 3 users, then $65 each extra, inc GST | 7 days, card up front | Kits in every plan | The Assistant, typed or out loud, in every plan | Voice module: $100, $150 or $200 a month inc GST for 500, 1,000 or 1,500 minutes of outside calls, unlimited users |
| ServiceM8PricingPhone | Free, then $29, $79, $149 and $349 a month by jobs per month. Unlimited users on paid plans. "Prices are in AUD and include GST" | "14-day Free Trial" | Bundles and proposals listed from the $79 plan | Office Agent Pro, "An AI assistant that works inside ServiceM8", $49 a month on paid plans | Phone Agent, "who can handle your business phone calls". Phone add-on, Connect Plus: $49 a month, unlimited users, 500 call minutes |
| AroFloPricing | "starts at AUD $80 per user per month, with a minimum of three users". Cheaper with more users. GST not stated | Not on their pricing page | "Inventory kits" in all plans | "AI Features" listed in all plans, including JustAsk and JobScribe | Not on the pages we read |
| TradifyPricing | "$48 AUD per user/month. Ex GST." (Lite), then $52 and $62 | "Free for 14 Days!" | "Kit Bundles": "Parts and labour bundles for easy quoting." | SmartTools, "Tradify harnesses AI" | Not on the pages we read |
| FergusPricing | "From $53 per month" (Essentials), "From $77 per month" (Professional). GST not stated | "14-day trial", "no credit card required" | "Price Books" listed. Bundles not on their pricing page | Fergus Assistant: "Simply ask about your jobs, costs and numbers, and get answers." | Not on the pages we read |
| JobberPricing | "Plans Starting at $29/Month". "All prices in USD" | 14 days, "No credit card required" | Not on their pricing page | "AI Tools" in their menu | Receptionist: "Provide 24/7 customer service over call or text." Shown as an add-on |
Simpro (their pricing page) says "Pricing is tailored to the add-ons you need". ServiceTitan (their pricing page) shows "Request Pricing". Neither prints a figure, so they're not in the table.
What you get with EasyDone
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The differences, in plain sight.
What comes with Work that you'd otherwise pay for separately, or do without. Each one is live today.
Everything in one place
One app for the whole business, not a stack of them.
Quotes, jobs, the schedule, stock, invoices, texting, staff chat and staff calls, in one app on your phone and at your desk. The enquiry becomes the quote, the quote becomes the job, the job becomes the invoice. Add the AI front desk when you want it, with the Voice module.
See everything in WorkYour own texting number, part of your plan
Our team sets up your business's own texting number as part of your plan, once your first payment goes through. Customers' replies come back to Messages, on their record.
How messages workCampaigns, measured in paid invoices
Campaigns shows what each flyer, ad, sign and event made, in paid invoices. Every enquiry carries where it came from, all the way to the invoice.
Win the workAn Assistant that does the work
Type or talk, on your phone or at your desk. Ask for a quote, a record update or a customer email, and it does the work you approve. It asks before anything a customer sees or that moves money.
Meet the agentsSoftware changed for your business
With the Alterations module, you file the request in the app and we agree the scope and timing with you. It's built on a practice copy, never your live data, and you approve it before it lands. Alterations is $300 a month inc GST.
Software that evolvesAn AI front desk, when you want one
Voice is a paid module: an AI front desk with an Aussie voice answers your business number, books the job and writes up every call. $100, $150 or $200 a month inc GST for 500, 1,000 or 1,500 minutes of outside calls. One number included.
See Voice
Real people behind the software
The AI answers your phone. It answers ours first, too.
1800 98 DONE1800 983 663. Ring 1800 98 DONE and hear it. Want a person? Just ask: she'll put you through, or take a message if we're tied up.
Go home. Get your time back.
- A 30-minute demo, set up with your business's name, logo and products
- From $195 a month for 1 to 3 users, inc GST
- Try it free for 7 days. Card up front, cancel anytime
- A real person in Perth when you need one