Drafts wait for you
A reply your assistant has written sits in the thread with Send and Edit. It goes when you say so.
EasyDone Work
MessagesCustomers, staff and your assistant
Every conversation, one place.
Texts, emails, calls and notes with your customers. Private chat with your team. Your assistant on the end of a message. All of it knows the jobs, on your phone and at your desk.
Try it free for 7 days. Card up front, cancel anytime.
Staff chat includedBooking cards that open the bookingYour assistant asks first
Leah: Thursday 8-9 is perfectCustomer · Lead LE-0031
Sam sent a videoStaff · J-0041 Cool room drain
Quote Q-1187 is readyYour assistant · Send to Ravi?
The Messages list
Three kinds of conversation. One list.
Everyone who texts, emails or rings the business
One row per customer, with what's going on beside their name. See what needs a reply, what's waiting as a draft and who rang. Fold away what you don't need, or read it all as one inbox.
Two AIs, each with a job
Your assistant works for you: it's your PA, and only the owner sees that thread. Your front desk talks to customers, and the owner and office can see how she's going.
Your team, in the same place
Private chats, group chats and a chat for each job, right beside your customers. Staff who text the business number have their own row, so nothing gets mixed up.
With customers
One customer. One conversation.
Their texts, emails, calls and your team's notes sit in one thread, keyed to the customer, not to whichever phone they used. Anyone with access picks up where the last person left off.
- Tap their name to open the customer record
- Team-only notes sit in the thread, and customers never see them
- A new job starts its own topic, filed for you
- Sign off as the business, your first name, or neither
- Rather have one line per conversation, like email? It's a setting
Book this
It reads the thread, so you don't have to.
Press Book this and the booking fills itself in from the conversation: who, where, what for, when and who's free nearby. Each line shows the message it came from, so you can check it at a glance.
Then it's your call
Nothing's booked until you press Book it.
Your email, your signature
Replies and quotes go through your connected Microsoft 365 account, with your logo and signature.
Included in every Work plan
Your crew, in one app.
Private messages to your team with photos, videos, and the job or booking right in the thread. Call each other in the app, with the job at a glance on the call.
- Send a booking: they open the real booking from the chat
- Start a job chat with everyone on the job
- Hold a photo to add it to the job
- Videos up to 2 minutes, files and voice notes
- Reply from the lock screen, like any message
The difference? This chat knows the jobs. The group chat on your phone doesn't.
Private, and on the desk
Private means private.
Staff chat is for staff. It's stored locked on your business's own server, and the app says plainly what that does and doesn't cover.
What the app tells your team
"Only you and Sam can open this chat. The owner can't read it from any screen in Work."
When someone leaves the business, their chats are deleted. It can't stop a screenshot, or someone signed in as Sam, and the app says that too.
Your assistant
Text your business. It gets on with it.
Your assistant has its own thread at the top of the list. Message it, hold to talk or press Call. It does the job, and the finished work lands in the thread with its buttons: open it, or send it.
Owner onlyType, talk or callA plain yes sends it
Teach it a job you do every week →
What comes with Work
Included in every Work plan
Voice, from $100 a month inc GST
What's included. What's Voice.
In Work
- Customer conversations in one thread
- Email through your Microsoft 365
- Staff chat, job chats and groups
- Staff calls, app to app
- Your assistant, typed, talked or called
With Voice
- The AI front desk on your calls and texts
- The phone system for outside calls
- Every outside call written up in the thread
Asked. Answered.
Can the owner read staff chats?
No. Only the people in a chat can open it, and the owner can't read it from any screen in Work. Texts staff send to the business number are different: the owner sees those, and the app says so.
Will my team need another app?
No. Staff chat lives in Work, under Staff, on the phone and at the desk. If they're signed in, they're in.
Can a customer ever reach my assistant?
No. Your assistant works for you. Customers only ever deal with your people, or your front desk if you have Voice.
What happens when someone leaves?
The owner marks them as left, which switches off their sign-in. You have 24 hours to undo it, then their chats are deleted. Anything added to a job stays on the job.
Everyone on the same page. Finally.
- A 30-minute demo, set up with your business's name, logo and products
- From $195 a month for 1 to 3 users, inc GST
- Try it free for 7 days. Card up front, cancel anytime
- A real person in Perth when you need one: 1800 98 DONE
Bring your messiest group chat. We'll show you what it looks like here.
Or ring our assistant: 1800 98 DONE (1800 983 663)