ServiceM8 is popular with trades and service businesses doing a high volume of shorter jobs, and it's priced by how many jobs you do a month. When the work turns into longer projects, stock to manage and more people, some businesses go looking. Here is how EasyDone Work compares, from ServiceM8's own website and ours.
ServiceM8's own help centre says it's focused on a relatively high volume of smaller, shorter jobs that might last hours or days. EasyDone projects carry stages, labour and materials budgets against actuals, and progress claims.
ServiceM8 says its stock levels are tracked in a connected accounting package. In EasyDone, full inventory lives with the jobs: stock, serials and locations, and what's reserved for the next job.
ServiceM8 plans bundle a monthly allowance of new jobs. EasyDone is priced by users, not jobs: $195 a month inc GST for 1 to 3 users, then $65 for each extra user.
ServiceM8's own help centre says it's focused on a relatively high volume of smaller, shorter jobs that might last hours or days, and its plans are priced by how many new jobs you do a month.27
Its stock levels live in a connected accounting package, and calling from your business number in the app needs ServiceM8 Phone, an optional add-on that costs extra on top of your subscription.
EasyDone: Projects with stages, labour and materials budgets and progress claims; full inventory in Work itself; priced by people, not jobs. Staff chat and staff calls are included in every Work plan.
ServiceM8's answers come from ServiceM8's own website, read 9 November 2026; ours from this website. Tap any row for the detail and the source.
EasyDone Work
27/ 27
a straight yes on every row
ServiceM8
7/ 27
a straight yes
27 features, each read from ServiceM8's own website on 9 November 2026. Tap any row for the source.
| Feature | EasyDone Work27 / 27 yes | ServiceM87 / 27 yes |
|---|---|---|
| Where EasyDone is ahead of ServiceM8 (20 rows) | ||
| Your own AI front desk (Yes) | Phone Agent on paid Phone plans (Add-on or partner) | |
Calls answered, booked and written up EasyDone Work Your own AI front desk (Yes) With the Voice module, an AI front desk with an Aussie voice answers your business number and your texts. She books and moves visits, takes messages and puts callers through to you, texts back missed and after-hours calls, and every call is written up with the next step. You tell her what she can do in Settings. Voice is from $100 a month inc GST. Someone with the right permissions can listen in on her call and take it over, and is shown what's been said. From easydone.work, this website ServiceM8 Phone Agent on paid Phone plans (Add-on or partner) The ServiceM8 Phone Agent answers calls, takes messages, texts a booking link and can submit a booking. It needs ServiceM8 Phone, a paid add-on, on the Connect Plus or Unlimited plan. Source: ServiceM8: Introducing the ServiceM8 Phone Agent, read 9 November 2026 | ||
| Included in every plan (Yes) | Chat included; calls need Phone add-on (Partly) | |
No separate chat app EasyDone Work Included in every plan (Yes) Private messages to your team with photos, videos, and the job or booking right in the thread. Call each other in the app, with the job at a glance on the call. Staff chat and staff calls are included in every plan. From easydone.work, this website ServiceM8 Chat included; calls need Phone add-on (Partly) Staff Messaging, with direct messages and channels, is listed on all plans. Staff-to-staff calls go through ServiceM8 Phone, a paid add-on, or the app's FaceTime shortcut. Source: ServiceM8: Australian plans and inclusions, read 9 November 2026 | ||
| Every caller hears back (Yes) | Calls need the paid Phone add-on (Add-on or partner) | |
Nobody left wondering EasyDone Work Every caller hears back (Yes) Every caller gets a thank-you text after the call. Missed and after-hours calls get a text back, and the front desk rings a customer back when you ask her to. With the Voice module. From easydone.work, this website ServiceM8 Calls need the paid Phone add-on (Add-on or partner) Calling from your business number in the app needs ServiceM8 Phone, a paid add-on. Job-card texts are included, sent under a ServiceM8 or branded sender name with a reply link. Source: ServiceM8: ServiceM8 Phone FAQs, read 9 November 2026 | ||
| Campaigns, in paid invoices (Yes) | Online booking sources only (Partly) | |
Marketing measured in paid invoices EasyDone Work Campaigns, in paid invoices (Yes) Campaigns shows what each flyer, ad, sign and event made, in paid invoices. It's on for every business, and each enquiry carries where it came from. From easydone.work, this website ServiceM8 Online booking sources only (Partly) Tagged online booking links report visits, conversion rate and revenue after job completion by source. The documented tracking covers bookings made through those links. Source: ServiceM8: how to track the source of your Online Bookings, read 9 November 2026 | ||
| Built for you with Alterations (Yes) | Separate add-ons (Partly) | |
When settings are not enough EasyDone Work Built for you with Alterations (Yes) With the Alterations module, you file the request in the app and we agree the scope and timing with you. It's built on a practice copy, never your live data, and you try it and approve it before it lands. Alterations is $300 a month inc GST. From easydone.work, this website ServiceM8 Separate add-ons (Partly) Core changes are not promised by the ordinary subscription. You can suggest a feature, or build or commission a separate add-on. Source: ServiceM8: what if I need a feature that is not available?, read 9 November 2026 | ||
| Drag, connect, automate (Yes) | Through n8n, a separate tool (Add-on or partner) | |
See what happens next EasyDone Work Drag, connect, automate (Yes) Drag the steps into order and connect the follow-through. Send messages, update records and put an AI assistant to work in the same workflow. From easydone.work, this website ServiceM8 Through n8n, a separate tool (Add-on or partner) The documented drag-a-step workflow builder is n8n, which needs its own account; ServiceM8 support doesn't cover designing those workflows. Built-in automations send set messages such as booking confirmations and quote follow-ups. Source: ServiceM8: how to connect ServiceM8 to n8n, read 9 November 2026 | ||
| AI sorts out the columns (Yes) | CSV price lists, columns matched automatically (Partly) | |
Less spreadsheet preparation EasyDone Work AI sorts out the columns (Yes) Let AI work out the supplier’s columns and prepare the prices. Check the matches, fix anything flagged, then bring the list into your catalogue. From easydone.work, this website ServiceM8 CSV price lists, columns matched automatically (Partly) The Automated Supplier Import add-on (all plans) loads a supplier's .csv or .txt price list, suggests the column mapping and re-imports files the supplier emails in. AI reading of other price-list formats is not described. Source: ServiceM8: how to manage supplier price lists, read 9 November 2026 | ||
| Tracking updates itself (Yes) | Limited to invoice matching (Partly) | |
Stop copying delivery details by hand EasyDone Work Tracking updates itself (Yes) The supplier emails an update. EasyDone matches it to the order and fills in the tracking number, carrier and delivery date. Anything unmatched stays ready for review. From easydone.work, this website ServiceM8 Limited to invoice matching (Partly) Supplier invoices can be matched to jobs automatically, but carrier, tracking and delivery-date updates from supplier emails are not described. Source: ServiceM8: how Supplier Invoice Importing works, read 9 November 2026 | ||
| Rich, visual proposals (Yes) | Only on Growing+ (Add-on or partner) | |
More than a list of prices EasyDone Work Rich, visual proposals (Yes) Turn your quote into a rich customer proposal. Bring together the scope, photographs, options and proof of your work, then preview exactly what the customer will see. From easydone.work, this website ServiceM8 Only on Growing+ (Add-on or partner) Not available on every plan. The Proposals add-on, with sections, photos and multiple-choice options sent as an online link, is listed on Growing and higher plans. Source: ServiceM8: Australian plans and inclusions, read 9 November 2026 | ||
| Find it. Save it. Use it. (Yes) | Not on their website | |
Less searching, copying and pasting EasyDone Work Find it. Save it. Use it. (Yes) Find product pictures and key specifications online. Review the match, save it to the item and use it in your proposal. From easydone.work, this website ServiceM8 Not on their website Automatic web lookup of product pictures and specifications is not described on the pages read. Barcode lookup finds items already in your own list. Not on ServiceM8's website when we read it, 9 November 2026 | ||
| Pictures in products & quotes (Yes) | Proposal and Bundle images (Partly) | |
Help customers see what they are buying EasyDone Work Pictures in products & quotes (Yes) Show customers what they are buying. Keep pictures with your products and bring them into your quotes and proposals. From easydone.work, this website ServiceM8 Proposal and Bundle images (Partly) Photos in Proposals are documented, and since September 2026 Bundles can carry images for Proposal options. A picture on every catalogue item is not described. Source: ServiceM8: September 2026 update, read 9 November 2026 | ||
| Quote on your phone, signed on site (Yes) | Quote and sign; no item pictures (Partly) | |
On your phone, with product pictures EasyDone Work Quote on your phone, signed on site (Yes) Build the quote on your phone, with a picture on each line. Hand the phone over and the customer accepts and signs before you leave. From easydone.work, this website ServiceM8 Quote and sign; no item pictures (Partly) The app can build a quote and collect the customer's signature on screen. Quote templates list no per-item image field; photos go into a separate Proposal. Source: ServiceM8: collecting a customer's signature for quote or invoice sign off, read 9 November 2026 | ||
| Add proof of your work (Yes) | Not on their website | |
Bring proof of your work into the sale EasyDone Work Add proof of your work (Yes) Make your best work help win the next job. Keep case studies, photographs and useful media together, ready to add to a customer proposal. From easydone.work, this website ServiceM8 Not on their website A reusable case-study library connected to proposals is not described. Job photos, Location Insights and proposal templates are different tasks. Not on ServiceM8's website when we read it, 9 November 2026 | ||
| Live prices customers can open (Yes) | Not on their website | |
A catalogue they can open EasyDone Work Live prices customers can open (Yes) Give each customer a live price list they can open. Build it from your products and agreed prices, with a share link you control. From easydone.work, this website ServiceM8 Not on their website A live customer-facing product price list is not described. Online booking with service prices is a different workflow. Not on ServiceM8's website when we read it, 9 November 2026 | ||
| Build the agreement. Track the work. (Yes) | Not on their website | |
Keep the terms with the work EasyDone Work Build the agreement. Track the work. (Yes) Build the customer’s service agreement and keep the work attached to it. Rates, equipment and service history stay connected. From easydone.work, this website ServiceM8 Not on their website A dedicated service-agreement builder is not described. Quote terms, contract-variation forms and recurring jobs are different tasks. Not on ServiceM8's website when we read it, 9 November 2026 | ||
| A proper home for support (Yes) | Managed as jobs (Partly) | |
Requests, equipment and resolution EasyDone Work A proper home for support (Yes) Give support requests their own home. Assign the ticket, see the customer’s equipment and agreement, and keep a clear record of the fix. From easydone.work, this website ServiceM8 Managed as jobs (Partly) Service work is managed as jobs with full client history. A separate customer help-desk ticket workspace is not described. Source: ServiceM8: feature overview, read 9 November 2026 | ||
| Your know-how, searchable (Yes) | Premium plan and up (Add-on or partner) | |
Your own business knowledge base EasyDone Work Your know-how, searchable (Yes) Write an answer once so the team can find it again. Keep your business knowledge searchable, with your assistant able to use the information it has permission to read. From easydone.work, this website ServiceM8 Premium plan and up (Add-on or partner) The Knowledge add-on lets staff record articles and videos, search them in the field and get suggestions in relevant jobs. In Australia it is listed on Premium and higher plans. Source: ServiceM8: Australian plans and inclusions, read 9 November 2026 | ||
| Servicing, history & handovers (Yes) | Not on their website | |
Records beyond the next appointment EasyDone Work Servicing, history & handovers (Yes) Keep each vehicle’s details, service history and handovers in one place. See what is due and what has already been done. From easydone.work, this website ServiceM8 Not on their website A vehicle maintenance and history module is not described. Staff GPS, routing and customer asset tracking are different tasks. Not on ServiceM8's website when we read it, 9 November 2026 | ||
| Make the app feel like yours (Yes) | Not on their website | |
A workspace that fits your team EasyDone Work Make the app feel like yours (Yes) Hide the modules you do not need and choose which pages your team can access. Make the workspace fit your business. From easydone.work, this website ServiceM8 Not on their website Hiding whole modules and pages is not described. Security roles, add-on switches and a customisable job actions bar are narrower controls. Not on ServiceM8's website when we read it, 9 November 2026 | ||
| See stock. Reserve it. Track it. (Yes) | Only with accounting sync (Add-on or partner) | |
Stock on hand, reserved and ready EasyDone Work See stock. Reserve it. Track it. (Yes) See stock on hand, reserve it for the work and record goods received. Inventory, orders and purchasing stay connected. From easydone.work, this website ServiceM8 Only with accounting sync (Add-on or partner) Stock levels depend on a connected accounting package. ServiceM8 shows the quantity imported back after a synced invoice is processed there, which may not be immediate. Source: ServiceM8: does ServiceM8 track stock levels?, read 9 November 2026 | ||
| Where ServiceM8 has it too (7 rows) | ||
| Inside Work, no second sign-in (Yes) | Office Agent, you approve each action (Yes) | |
Useful actions, with permission EasyDone Work Inside Work, no second sign-in (Yes) Ask for a quote, a record update or a customer email, by voice or text, and your Assistant does the work you approve, inside Work itself: no separate app or second sign-in. AI is included: 500 AI credits for each user each month, and past it the AI keeps working while we talk to you. From easydone.work, this website ServiceM8 Office Agent, you approve each action (Yes) Office Agent prepares emails, texts, bookings, status changes and draft quotes, and approving carries them out. Chat is included on Starter and up with a daily allowance; scheduled tasks need Office Agent Pro, a paid monthly add-on. Source: ServiceM8: Introducing Office Agent, read 9 November 2026 | ||
| Talk to it. It talks back. (Yes) | Voice chat in the app (Yes) | |
Answers out loud, eyes on the road EasyDone Work Talk to it. It talks back. (Yes) Type or talk, on your phone or at your desk. Ask your Assistant out loud and it answers out loud, so your eyes stay on the road. It asks before anything a customer sees or that moves money; everything else has an Undo. From easydone.work, this website ServiceM8 Voice chat in the app (Yes) A voice conversation with Office Agent from a Job is documented on iPhone and Android. Office Agent must be active on the account, and the pages read do not describe the voice or accent. Source: ServiceM8: talk to Office Agent from the ServiceM8 app, read 9 November 2026 | ||
| Paperwork files itself (Yes) | Supplier invoices and quotes, matched to jobs (Yes) | |
The right PDF, with the right order EasyDone Work Paperwork files itself (Yes) Supplier paperwork finds its way to the right purchase order. Matching PDFs are filed automatically, with a record of what was added and duplicate checks built in. From easydone.work, this website ServiceM8 Supplier invoices and quotes, matched to jobs (Yes) Supplier invoices and, since September 2026, supplier quotes emailed to the import address are matched to jobs by PO number; unmatched invoices wait in the Inbox. Listed from the Starter plan. Source: ServiceM8: how to import a supplier quote, read 9 November 2026 | ||
| Your mailbox. Your signature. (Yes) | Office 365 add-on, one shared address (Yes) | |
Your Microsoft mailbox. Your rich signature. EasyDone Work Your mailbox. Your signature. (Yes) Send from your connected Microsoft mailbox with your logo and personal HTML signature. Write alongside the quote or customer record; customers receive a familiar business email. From easydone.work, this website ServiceM8 Office 365 add-on, one shared address (Yes) The Office 365 Integration sends ServiceM8 emails from your real address and saves them in Sent Items, with a company signature and logo. Every staff member sends from the one connected mailbox. Source: ServiceM8: how the Office 365 Integration works, read 9 November 2026 | ||
| Across the app (Yes) | Writing helper on all plans (Yes) | |
Emails, notes and quote wording EasyDone Work Across the app (Yes) Get help with the words while you work: customer emails, proposals, notes and more. Review the finished wording and keep your own tone. From easydone.work, this website ServiceM8 Writing helper on all plans (Yes) The Smart Writing Helper drafts and improves emails, texts, reply suggestions, templates, quote and invoice wording and proposal text. The Free plan is capped at 10 assists a day. Source: ServiceM8: how to use the Smart Writing Helper, read 9 November 2026 | ||
| Invoices out. Payments back. (Yes) | Included (Yes) | |
Xero, with the transfer scope clear EasyDone Work Invoices out. Payments back. (Yes) Send reviewed invoices to Xero or QuickBooks Online and bring payment records back. Keep the transfer history visible so you can check what moved and what needs attention. From easydone.work, this website ServiceM8 Included (Yes) The Xero connection is documented on all plans. Check the invoice and payment sync settings for your workflow. Source: ServiceM8: feature overview, read 9 November 2026 | ||
| Built in (Yes) | Included: feedback requests link to Google (Yes) | |
Follow up after good work EasyDone Work Built in (Yes) Google review requests are built in, so a finished job can turn into a review. From easydone.work, this website ServiceM8 Included: feedback requests link to Google (Yes) The Customer Feedback add-on, listed on all plans, sends automated feedback requests; once a Google review link is set, they send clients straight to Google. Source: ServiceM8: request Google and Facebook reviews with Customer Feedback, read 9 November 2026 | ||
| The basics (7 rows) | ||
| By users: $195 a month for 1 to 3 users, then $65 for each extra user, all inc GST. See pricing | By monthly job allowance: Free (30 jobs, 1 user), Starter $29, Growing $79, Premium $149, Premium Plus $349, inc GST. Paid plans have unlimited users. | |
EasyDone Work By users: $195 a month for 1 to 3 users, then $65 for each extra user, all inc GST. See pricing From easydone.work, this website ServiceM8 By monthly job allowance: Free (30 jobs, 1 user), Starter $29, Growing $79, Premium $149, Premium Plus $349, inc GST. Paid plans have unlimited users. Source: ServiceM8: Pricing (Australia), read 9 November 2026 | ||
| Book a 30-minute demo, set up with your business's name, logo and products. Try it free for 7 days. Card up front, cancel anytime. | A 14-day free trial, no credit card required, plus an ongoing Free plan. | |
EasyDone Work Book a 30-minute demo, set up with your business's name, logo and products. Try it free for 7 days. Card up front, cancel anytime. From easydone.work, this website ServiceM8 A 14-day free trial, no credit card required, plus an ongoing Free plan. Source: ServiceM8: Pricing (Australia), read 9 November 2026 | ||
| Projects with stages, labour and materials budgets against actuals, progress claims and a live profit forecast. | Focused on "a relatively high volume of smaller/shorter jobs" lasting "hours or days". Progress invoicing from Starter up. | |
EasyDone Work Projects with stages, labour and materials budgets against actuals, progress claims and a live profit forecast. From easydone.work, this website ServiceM8 Focused on "a relatively high volume of smaller/shorter jobs" lasting "hours or days". Progress invoicing from Starter up. Source: ServiceM8: Can ServiceM8 track overall project progress?, read 9 November 2026 | ||
| Full inventory in Work: stock, serials and locations, purchase orders and receiving. | Stock levels are tracked in a connected accounting package and shown in ServiceM8. | |
EasyDone Work Full inventory in Work: stock, serials and locations, purchase orders and receiving. From easydone.work, this website ServiceM8 Stock levels are tracked in a connected accounting package and shown in ServiceM8. Source: ServiceM8: Does ServiceM8 track stock levels or offer inventory management?, read 9 November 2026 | ||
| Synced with Xero or QuickBooks Online, and email tied to your Microsoft 365 inbox. | Xero, QuickBooks Online and MYOB. | |
EasyDone Work Synced with Xero or QuickBooks Online, and email tied to your Microsoft 365 inbox. From easydone.work, this website ServiceM8 Xero, QuickBooks Online and MYOB. Source: ServiceM8: Pricing (Australia), read 9 November 2026 | ||
| AI is included: 500 AI credits for each user each month. Your Assistant asks before anything a customer sees or that moves money. Voice, our AI front desk, is from $100 a month. | AI writing helper on all plans, Office Agent Standard on paid plans, Office Agent Pro as a paid monthly add-on, and an AI phone agent on the Connect Plus and Unlimited ServiceM8 Phone plans. | |
EasyDone Work AI is included: 500 AI credits for each user each month. Your Assistant asks before anything a customer sees or that moves money. Voice, our AI front desk, is from $100 a month. From easydone.work, this website ServiceM8 AI writing helper on all plans, Office Agent Standard on paid plans, Office Agent Pro as a paid monthly add-on, and an AI phone agent on the Connect Plus and Unlimited ServiceM8 Phone plans. Source: ServiceM8: Pricing (Australia), read 9 November 2026 | ||
| Your lists export any day in open formats, and when you leave we give you a full export, free, for 30 days. | You can download a backup file, kept for reference; cancelling deletes the account and its data, with no read-only access. | |
EasyDone Work Your lists export any day in open formats, and when you leave we give you a full export, free, for 30 days. From easydone.work, this website ServiceM8 You can download a backup file, kept for reference; cancelling deletes the account and its data, with no read-only access. Source: ServiceM8: How to download a backup of your ServiceM8 data, read 9 November 2026 | ||
Rival details are quoted or summarised from each company's own website on the date shown, and they change. Check their site for the latest before you decide. We describe our own product from this website. Nothing here is a hands-on test of anyone's software.
If you're on ServiceM8, you sign in with ServiceM8 from Settings, see what was found, tick what comes across and press Import. It only reads from ServiceM8, so nothing there changes.
Keep using ServiceM8 while you settle in. Catch up from ServiceM8 brings across only what's new or changed since the last import, never doubling, and you cancel ServiceM8 when you're ready. Take a ServiceM8 backup first: their help centre says cancelling deletes the account and its data.
EasyDone Work is $195 a month inc GST for 1 to 3 users, then $65 inc GST for each extra user. Everyone is a user, and their permissions decide what they can do. See pricing
Yes. The import only reads from ServiceM8, so nothing there changes, and Catch up from ServiceM8 brings across only what's new or changed since the last import, never doubling.
No. EasyDone Work is $195 a month inc GST for 1 to 3 users, then $65 inc GST for each extra user. Everyone is a user, and their permissions decide what they can do.
Yes. Full inventory: stock, serials and locations, inventory photos your proposals reuse, purchase orders and receiving, and RMA tracking for returns, repairs and credits.
Rival details are quoted or summarised from each company's own website on the date shown, and they change. Check their site for the latest before you decide. We describe our own product from this website. Nothing here is a hands-on test of anyone's software.
Book a 30-minute demo and bring the job that outgrew ServiceM8. We'll show you it as a project, with stages, stock and profit.
See it with your own work in it.
Try it free for 7 days. Card up front, cancel anytime.
Or ring us:
1800 98 DONE1800 983 663