A ServiceTitan alternative built here, priced in the open.
ServiceTitan is a deep, proven platform for the trades, with its own phone system and AI. In its own words it is also built for the US and Canada, priced on request and billed in US dollars. Here is how EasyDone Work compares, from ServiceTitan's own website and ours.
Each ServiceTitan package says "Request Pricing", and its terms say fees are "in U.S. Dollars and are non-refundable" unless agreed otherwise. EasyDone's price is printed: $195 a month inc GST for 1 to 3 users, then $65 for each extra user.
2
They want to leave when they like
ServiceTitan's terms say leaving before the term ends costs "a termination fee equal to all the remaining payments". With EasyDone you can leave any day you like, and we give you a full export, free, for 30 days.
3
They want the AI on every screen
Atlas's office features are for "select accounts only", and the AI Voice Agent is a usage-billed extra designed for the US and Canada. EasyDone's Assistant is in every plan, and Voice puts an AI front desk with an Aussie voice on your own number.
Built for Australia
Built for North America. Work is built in Perth.
ServiceTitan's own terms say "The Service is intended for use within the United States and Canada", and its fees are "in U.S. Dollars" unless agreed otherwise. No price is published for any package.1234
Its Australian texting guide says outbound calls, "including technician click-to-call from the app, remain unavailable in Australia", sending and receiving pictures is not yet available, and voice and texts need two separate numbers. Its AI Voice Agent is designed for companies in the US and Canada.
EasyDone: Built in Perth, with the price printed on the website in Australian dollars, inc GST. With Voice, one business number takes calls in and out and texts, and an AI front desk with an Aussie voice answers it. A real person in Perth when you need one.
Feature by feature
EasyDone and ServiceTitan, row by row.
ServiceTitan's answers come from ServiceTitan's own website, read 9 November 2026; ours from this website. Tap any row for the detail and the source.
Ahead on 20
EasyDone Work
27/ 27
a straight yes on every row
ServiceTitan
7/ 27
a straight yes
✓7 Yes
◐12 Partly
+3 Add-on or partner
–5 Not on their website
27 features, each read from ServiceTitan's own website on 9 November 2026. Tap any row for the source.
Feature
EasyDone Work27 / 27 yes
ServiceTitan7 / 27 yes
Where EasyDone is ahead of ServiceTitan (20 rows)
✓Your own AI front desk (Yes)
+AI Voice Agent, paid by usage (Add-on or partner)
Calls answered, booked and written up
EasyDone Work
✓Your own AI front desk (Yes)
With the Voice module, an AI front desk with an Aussie voice answers your business number and your texts. She books and moves visits, takes messages and puts callers through to you, texts back missed and after-hours calls, and every call is written up with the next step. You tell her what she can do in Settings. Voice is from $100 a month inc GST. Someone with the right permissions can listen in on her call and take it over, and is shown what's been said.
From easydone.work, this website
ServiceTitan
+AI Voice Agent, paid by usage (Add-on or partner)
The AI Voice Agent answers calls, books, confirms and reschedules jobs and hands over to a person; it's bought separately and billed on usage. Its FAQ says it's designed for residential companies in the US and Canada.
Private messages to your team with photos, videos, and the job or booking right in the thread. Call each other in the app, with the job at a glance on the call. Staff chat and staff calls are included in every plan.
From easydone.work, this website
ServiceTitan
◐Dispatch Board texts to technicians (Partly)
Dispatchers text one technician or many from the Dispatch Board, and technicians reply by ordinary SMS on their phones. In-app team chat and staff calls are not described.
◐Two-way texts; no outbound calls in Australia (Partly)
Nobody left wondering
EasyDone Work
✓Every caller hears back (Yes)
Every caller gets a thank-you text after the call. Missed and after-hours calls get a text back, and the front desk rings a customer back when you ask her to. With the Voice module.
From easydone.work, this website
ServiceTitan
◐Two-way texts; no outbound calls in Australia (Partly)
Australian accounts get two-way customer SMS, with a per-message carrier fee and separate numbers for texts and calls. ServiceTitan says outbound calls, including click-to-call from the app, are not yet available in Australia.
With the Alterations module, you file the request in the app and we agree the scope and timing with you. It's built on a practice copy, never your live data, and you try it and approve it before it lands. Alterations is $300 a month inc GST.
From easydone.work, this website
ServiceTitan
◐Settings, open API and partner apps (Partly)
You configure ServiceTitan yourself, build your own integrations on its API, or add apps from its Marketplace. A promise to change the core app for your business is not described on the pages read.
◐Ready-made templates; custom builds not yet (Partly)
See what happens next
EasyDone Work
✓Drag, connect, automate (Yes)
Drag the steps into order and connect the follow-through. Send messages, update records and put an AI assistant to work in the same workflow.
From easydone.work, this website
ServiceTitan
◐Ready-made templates; custom builds not yet (Partly)
Automations gives you ready-made templates to preview, configure and switch on; it is in early access for Roofing and Exteriors customers. ServiceTitan says building a fully custom automation from scratch is not available yet.
◐Atlas answers; office actions in preview (Partly)
Useful actions, with permission
EasyDone Work
✓Inside Work, no second sign-in (Yes)
Ask for a quote, a record update or a customer email, by voice or text, and your Assistant does the work you approve, inside Work itself: no separate app or second sign-in. AI is included: 500 AI credits for each user each month, and past it the AI keeps working while we talk to you.
From easydone.work, this website
ServiceTitan
◐Atlas answers; office actions in preview (Partly)
Atlas, ServiceTitan's AI sidekick, answers questions from your ServiceTitan data and is included for all customers. Office capabilities such as reviewing invoices and launching campaigns are in Private Preview for select accounts.
Type or talk, on your phone or at your desk. Ask your Assistant out loud and it answers out loud, so your eyes stay on the road. It asks before anything a customer sees or that moves money; everything else has an Undo.
From easydone.work, this website
ServiceTitan
–Not on their website
Atlas is described as a conversational chat. Talking to it and hearing answers spoken back are not described on the pages read; this is not a claim that ServiceTitan lacks them.
Not on ServiceTitan's website when we read it, 9 November 2026
✓AI sorts out the columns (Yes)
◐Subscribed supplier catalogues update the pricebook (Partly)
Less spreadsheet preparation
EasyDone Work
✓AI sorts out the columns (Yes)
Let AI work out the supplier’s columns and prepare the prices. Check the matches, fix anything flagged, then bring the list into your catalogue.
From easydone.work, this website
ServiceTitan
◐Subscribed supplier catalogues update the pricebook (Partly)
Catalog Integrations let you subscribe to listed suppliers' catalogues and map them into your pricebook; no Australian suppliers are named in the list read. AI reading of any supplier's own price file is not described.
The supplier emails an update. EasyDone matches it to the order and fills in the tracking number, carrier and delivery date. Anything unmatched stays ready for review.
From easydone.work, this website
ServiceTitan
–Not on their website
Filling in carrier, tracking number and delivery date from supplier emails is not described. Receiving a shipment against a purchase order is a manual step in the pages read.
Not on ServiceTitan's website when we read it, 9 November 2026
✓Find it. Save it. Use it. (Yes)
◐From subscribed supplier catalogues (Partly)
Less searching, copying and pasting
EasyDone Work
✓Find it. Save it. Use it. (Yes)
Find product pictures and key specifications online. Review the match, save it to the item and use it in your proposal.
From easydone.work, this website
ServiceTitan
◐From subscribed supplier catalogues (Partly)
Catalog Integrations bring names, descriptions, model numbers, images and specs from the supplier catalogues you subscribe to. Finding pictures and specs anywhere on the web is not described.
Make your best work help win the next job. Keep case studies, photographs and useful media together, ready to add to a customer proposal.
From easydone.work, this website
ServiceTitan
–Not on their website
A reusable library of case studies to add to proposals is not described. Job photos and pricebook media are different tasks.
Not on ServiceTitan's website when we read it, 9 November 2026
✓Live prices customers can open (Yes)
–Not on their website
A catalogue they can open
EasyDone Work
✓Live prices customers can open (Yes)
Give each customer a live price list they can open. Build it from your products and agreed prices, with a share link you control.
From easydone.work, this website
ServiceTitan
–Not on their website
A live price list customers can open is not described. The Customer Portal shows invoices and service history and takes appointment requests.
Not on ServiceTitan's website when we read it, 9 November 2026
✓A proper home for support (Yes)
◐Task Management for complaints and follow-ups (Partly)
Requests, equipment and resolution
EasyDone Work
✓A proper home for support (Yes)
Give support requests their own home. Assign the ticket, see the customer’s equipment and agreement, and keep a clear record of the fix.
From easydone.work, this website
ServiceTitan
◐Task Management for complaints and follow-ups (Partly)
Office staff assign and resolve tasks such as customer complaints and refunds, linked to the customer, job or project. It's office-only, and a separate help-desk ticket workspace is not described.
Write an answer once so the team can find it again. Keep your business knowledge searchable, with your assistant able to use the information it has permission to read.
From easydone.work, this website
ServiceTitan
–Not on their website
A searchable know-how library written by your own team is not described. The AI Virtual Agent's knowledge files and Atlas's equipment manuals feed the AI's answers, which is a different task.
Not on ServiceTitan's website when we read it, 9 November 2026
✓Servicing, history & handovers (Yes)
+Fleet Pro, a separate Pro subscription (Add-on or partner)
Records beyond the next appointment
EasyDone Work
✓Servicing, history & handovers (Yes)
Keep each vehicle’s details, service history and handovers in one place. See what is due and what has already been done.
From easydone.work, this website
ServiceTitan
+Fleet Pro, a separate Pro subscription (Add-on or partner)
Fleet Pro tracks vehicles through installed GPS hardware and adds maintenance alerts, geofences and cameras. It needs a Fleet Pro subscription; Australian availability is not stated.
◐Role permissions; menu tailoring still coming (Partly)
A workspace that fits your team
EasyDone Work
✓Make the app feel like yours (Yes)
Hide the modules you do not need and choose which pages your team can access. Make the workspace fit your business.
From easydone.work, this website
ServiceTitan
◐Role permissions; menu tailoring still coming (Partly)
Permissions control what each employee can see and change, and ServiceTitan says the enhanced navigation will eventually show only what matters to each role. Hiding whole modules yourself is not described.
Send from your connected Microsoft mailbox with your logo and personal HTML signature. Write alongside the quote or customer record; customers receive a familiar business email.
From easydone.work, this website
ServiceTitan
◐Your domain, sent by ServiceTitan (Partly)
Customer emails come from noreply@onservicetitan.com until you authenticate your own domain, then from an address like info@yourcompany.com. Sending through your signed-in Microsoft mailbox with personal signatures is not described.
Get help with the words while you work: customer emails, proposals, notes and more. Review the finished wording and keep your own tone.
From easydone.work, this website
ServiceTitan
◐AI invoice emails and summaries (Partly)
Titan Intelligence drafts invoice emails in the tone you set and can write invoice summaries; Marketing Pro has AI marketing agents. A writing helper in every text field is not described.
Send reviewed invoices to Xero or QuickBooks Online and bring payment records back. Keep the transfer history visible so you can check what moved and what needs attention.
From easydone.work, this website
ServiceTitan
◐Xero link in Private Preview (Partly)
The Xero integration syncs journal entries and inventory bills, handles GST for BAS and supports several organisations. ServiceTitan says it is in Private Preview for specific accounts, so confirm it's available to you.
+Review requests via Marketing Pro Reputation (Add-on or partner)
Follow up after good work
EasyDone Work
✓Built in (Yes)
Google review requests are built in, so a finished job can turn into a review.
From easydone.work, this website
ServiceTitan
+Review requests via Marketing Pro Reputation (Add-on or partner)
Job completion surveys are built in, but ServiceTitan says they don't produce public Google reviews. Automated review requests come with Marketing Pro Reputation, a Pro product.
Supplier paperwork finds its way to the right purchase order. Matching PDFs are filed automatically, with a record of what was added and duplicate checks built in.
From easydone.work, this website
ServiceTitan
✓Automated AP inbox matches bills to POs (Yes)
The Accounts Payable suite's Automated Inbox reads vendor and PO number with OCR, and 3-Way Matching checks bills against POs and receipts. Check that the AP suite is in your package.
Turn your quote into a rich customer proposal. Bring together the scope, photographs, options and proof of your work, then preview exactly what the customer will see.
Proposal templates group options as Good, Better and Best, and Titan Intelligence can generate templates from your best-selling estimates. Pricebook images, PDFs and videos help customers compare the options.
Build the quote on your phone, with a picture on each line. Hand the phone over and the customer accepts and signs before you leave.
From easydone.work, this website
ServiceTitan
✓Build, show options, signed on screen (Yes)
Technicians build estimates in the Field Mobile App from the live pricebook, show options side by side, and the homeowner signs on screen. Pricebook item images appear on estimates.
✓Service agreements from proposal to execution (Yes)
Keep the terms with the work
EasyDone Work
✓Build the agreement. Track the work. (Yes)
Build the customer’s service agreement and keep the work attached to it. Rates, equipment and service history stay connected.
From easydone.work, this website
ServiceTitan
✓Service agreements from proposal to execution (Yes)
Service and preventative maintenance agreements are built in, from the proposal through billing and the recurring work. Check the billing set-up suits your agreements.
Campaigns shows what each flyer, ad, sign and event made, in paid invoices. It's on for every business, and each enquiry carries where it came from.
From easydone.work, this website
ServiceTitan
✓Campaigns ranked by revenue (Yes)
A tracking phone number per ad or campaign and the Marketing Scorecard tie campaigns to the revenue of the jobs they booked. Australian availability of tracking numbers is not stated on the pages read.
See stock on hand, reserve it for the work and record goods received. Inventory, orders and purchasing stay connected.
From easydone.work, this website
ServiceTitan
✓Inventory across trucks and warehouses (Yes)
Inventory tracks purchases, transfers and stock levels by truck and warehouse, with barcode scanning and automatic replenishment. Technicians can check stock and reserve or request materials.
The Voice module: an AI front desk with an Aussie voice answers your business number, books the job and writes up the call. From $100 a month inc GST, unlimited users. See Voice
The AI Voice Agent, a Pro product "designed for residential home services companies in the US and Canada". "You are billed based on usage."
EasyDone Work
The Voice module: an AI front desk with an Aussie voice answers your business number, books the job and writes up the call. From $100 a month inc GST, unlimited users. See Voice
From easydone.work, this website
ServiceTitan
The AI Voice Agent, a Pro product "designed for residential home services companies in the US and Canada". "You are billed based on usage."
With Voice, calls in and out on your business number, and your front desk answers texts on it too. Customers always see your business number.
Two-way texts and reminders, but outbound calls, "including technician click-to-call from the app, remain unavailable in Australia". Voice and texts need "two separate numbers".
EasyDone Work
With Voice, calls in and out on your business number, and your front desk answers texts on it too. Customers always see your business number.
From easydone.work, this website
ServiceTitan
Two-way texts and reminders, but outbound calls, "including technician click-to-call from the app, remain unavailable in Australia". Voice and texts need "two separate numbers".
The Assistant, typed or out loud, on phone and desk, with six Aussie voices. Nothing it writes goes out till you tap. 500 AI credits for each user each month. How AI works
Atlas, its AI assistant, is "available to all ServiceTitan customers"; its office features, such as Atlas in Accounting, are "available to select accounts only".
EasyDone Work
The Assistant, typed or out loud, on phone and desk, with six Aussie voices. Nothing it writes goes out till you tap. 500 AI credits for each user each month. How AI works
From easydone.work, this website
ServiceTitan
Atlas, its AI assistant, is "available to all ServiceTitan customers"; its office features, such as Atlas in Accounting, are "available to select accounts only".
Set up automations yourself in the visual builder, or ask us to change the software itself with Alterations.
Automations are in Early Access for "Roofing and Exteriors customers only", and "building a fully custom automation from scratch is not available yet."
EasyDone Work
Set up automations yourself in the visual builder, or ask us to change the software itself with Alterations.
From easydone.work, this website
ServiceTitan
Automations are in Early Access for "Roofing and Exteriors customers only", and "building a fully custom automation from scratch is not available yet."
Tell us what you do, and we do the setting up. Bring your business number across or get a new one. A real person in Perth when you need one, 9 to 5 Perth time on business days.
Onboarding and training, then "your own customer success manager". For Australian texting, approval "typically takes 2-3 business days" and porting mobile numbers up to three weeks.
EasyDone Work
Tell us what you do, and we do the setting up. Bring your business number across or get a new one. A real person in Perth when you need one, 9 to 5 Perth time on business days.
From easydone.work, this website
ServiceTitan
Onboarding and training, then "your own customer success manager". For Australian texting, approval "typically takes 2-3 business days" and porting mobile numbers up to three weeks.
Any day you like. Your lists export any day in open formats, and when you leave we give you a full export, free, for 30 days.
Leaving before the term ends costs "a termination fee equal to all the remaining payments". The export is a SQL Server backup or another format ServiceTitan chooses, "service fees may apply"; its Open Data Pledge promises CSV.
EasyDone Work
Any day you like. Your lists export any day in open formats, and when you leave we give you a full export, free, for 30 days.
From easydone.work, this website
ServiceTitan
Leaving before the term ends costs "a termination fee equal to all the remaining payments". The export is a SQL Server backup or another format ServiceTitan chooses, "service fees may apply"; its Open Data Pledge promises CSV.
Rival details are quoted or summarised from each company's own website on the date shown, and they change. Check their site for the latest before you decide. We describe our own product from this website. Nothing here is a hands-on test of anyone's software.
Moving across
Moving from ServiceTitan, planned with you.
We plan the move out of your current system with you, and agree the approach and timeline before you start. We bring everything across: customers, jobs, quotes, invoices and every line, linked to your books.
Read your ServiceTitan agreement first. Its terms say leaving before the term ends means "a termination fee equal to all the remaining payments", that access ends on termination, and that call summaries and transcripts "shall not be available for download, export or similar data tasks". Ask for your export early: the terms offer a .BAK backup or another format ServiceTitan chooses, and its Open Data Pledge promises CSV.
EasyDone Work is $195 a month inc GST for 1 to 3 users, then $65 inc GST for each extra user. Everyone is a user, and their permissions decide what they can do. See pricing
Questions
Questions about leaving ServiceTitan.
Doesn't ServiceTitan have its own phones?
Yes. Phones Pro is its own cloud phone system, and its AI Voice Agent answers calls. Its Australian guide says outbound calls, including technician click-to-call, "remain unavailable in Australia", and the AI Voice Agent is designed for the US and Canada. EasyDone's Voice module makes and takes calls on your business number, with an AI front desk that has an Aussie voice.
How much does EasyDone cost?
EasyDone Work is $195 a month inc GST for 1 to 3 users, then $65 inc GST for each extra user, with staff chat and staff calls included. Voice, the phone system and AI front desk, is a paid module from $100 a month inc GST, with unlimited users.
Can we keep our business number?
Yes. Bring your business number across, or get a new one in the app. We'll take you through it.
Onboarding, ServiceTitan's own website, read 9 November 2026.
Open Data Pledge, ServiceTitan's own website, read 9 November 2026.
Phones Pro, ServiceTitan's own website, read 9 November 2026.
AI Virtual Agent, ServiceTitan's own website, read 9 November 2026.
Field mobile app, ServiceTitan's own website, read 9 November 2026.
Rival details are quoted or summarised from each company's own website on the date shown, and they change. Check their site for the latest before you decide. We describe our own product from this website. Nothing here is a hands-on test of anyone's software.
Bring a ServiceTitan job. We'll price it in front of you.
Book a 30-minute demo, set up with your business's name, logo and products. We'll run the same job in EasyDone, from the call to the quote to the invoice, and show you the monthly price on the spot.